Joseph M. Bonelli

• Still currently employed and my primary responsibilities are providing exceptional, experience for customers by performing duties such as cashiering greeting problem solving orders and offering extended warranties on all electronic office equipment purchased.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Increased sales by offering advice on purchases and promoting additional products.
• Solved customer challenges by offering relevant products and services.
• Provided positive first impressions to welcome existing, new and potential customers.
• Cashier , Greeter, Promoting Sales of Warranty's and Extended Service Plans. Encourage customers and promote specific merchandise.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
• Greeted all customers cheerfully and asked open-ended questions to ascertain needs
• Furnished customers with exemplary service, helping build lasting, lucrative partnerships

• Greeted customers and responded to requests for information.
• Processed credit card, debit and gift cards and Store Credits and discount certificate payments with electronic computer system.
• Helped customers complete purchases, locate items and join reward programs.
• Maintained organized and orderly front end and removed carts, baskets and debris.
• Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
• Operated register system to process new purchases, item returns and merchandise exchanges.
• Approached every question or concern with calm and level-headed approach.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Called for back up cashiers during peak times to minimize wait time for customers.
• Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
• Greeted customers entering store and responded promptly to customer needs
• Built relationships with customers to encourage repeat business
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
• Worked flexible schedule and extra shifts to meet business needs

• Leveraging Available Tax Benefits, Estimating Income Based On Tax Rates Keeping Up With Legislative Changes Incorporating Gift & Estate Planning
• Working closely with Tax Attorney and his outside Salesmen Cold Calling B2B and Setting up appointments for outside salesman to close on Tax Succession Planners, Estate Planning
• Cold Calling 100 calls a day and Setting Appointments for outside salesmen.
• Estate Planning and Tax Succession Planning

• Developed marketing strategies and resolved problems to drive sales.
• Performed ongoing analysis to develop and advance future marketing strategies.
• Coordinated art and graphics creation for effective merchandising.
• Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
• Setting appointments for outside Sales Agents to close on B2B long term clients and review agreements in person.

First American Payment Systems / AKA Payscape Technologies, LLC

Part Time Marketing Researcher Appointment setter for Merchant Service Business Machines / Equipment .Merchant Service Marketing Representative B2B Sales Appointments for the outside sales staff Merchant Service Credit Card Systems for First American Payment Systems Inside Sales, and Appointment duties include 100 Cold calls daily setting appointments Lead generating Research from private sources, Product knowledge and Business Client Services, Customer care. Computer email and telephone contact. General Office Skills: Data Entry. Weekly reports.

• Provided support to marketing initiatives by producing creative content and copywriting
• Monitored daily sales performance and provided feedback to each team member
• Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time