JOSEPH M. JACKSON
Roselle,IL
Summary
Dedicated and self-motivated professional offering a solid background in sales, management and quality customer service. Tenacious in approach, who thrives on continual challenges; building structure with close attention to detail to ensure successful win-win results. Able to create additional revenue through growth of accounts. Excellent follow-up with courteous manner, recognized by clients for providing prompt, "White Glove" client experience.
Overview
17
17
years of professional experience
Work History
Logistics Coordinator
SGT Auto Transport
06.2022 - Current
- Working remote from home taking 80-100 inbound and outbound calls, performing email communications related to providing auto transport quotes, confirmation of bookings, pick-up and delivery status, taking payments, and managing orders
- Create, update and manage carrier profiles to ensure proper compliance with department of transportation and make sure carriers have proper authorities to operate interstate/intrastate and have proper certificate of insurance on file also ensuring SGT is listed as certificate holder
- Assist with training of new employees on logistics procedures, promoting a consistent approach across the team
- Handle escalated calls from customers regarding their shipment, acting as a liaison between customer and carrier regarding any logistical concerns and providing real time updates to ensure highest level of customer satisfaction
- Developed relationships with carriers, securing preferential treatment in pricing and terms negotiation.
Client Relations Executive
Priester Aviation
04.2018 - 02.2019
- Provide critical communication link between Charter Vice Presidents, Retail Clients, Logistics and Subcontracting. Support VP's in their retail charter efforts though quote generation and trip management with charter clients.
- Develop, improve and complete existing operations.
- Complete details confirmed checklist for all flights prior to submitting to Logistics for coordination.
- Communications with Priester Aviation retail clients who may include but are not limited to Owners of multi-million dollar organizations, Corporate Executives, and Executive Assistants.
Logistics Coordinator
Montway Auto Transport
02.2016 - 08.2017
- Answering inbound and outbound phone calls and performing email communications related to providing auto transport quotes, confirmation of bookings, pick-up and delivery status, billing and changes to orders.
- Provide information to customers regarding pricing information, delivery status and timely issue resolution to issues as they arise; also assist representatives on supervisor que when calls were escalated.
- Performs data entry into CRM for purposes such as processing orders accessing previous orders and special orders and providing customers with quotes, shipment instruction and delivery confirmation and status updates; researches any other inquiries as requested.
- Serves as liaison between customers and carrier(s) assigned to deliver the vehicle.
Personal Banker
BMO Harris Bank
02.2013 - 11.2015
- Provide expert advice and service to BMO Harris customers.
- Find satisfaction in offering right financial solutions to help customers with large expenses.
- Take pride in exceeding their clear-cut goals.
- Receive frequent recognition and rewards for top performance.
- Understanding customers' financial needs and showing them how to get the greatest possible value from our products and services.
- Analyzing current customer relationships and proactively contacting customers with recommendations to help them achieve financial success.
- Developing and maintaining relationships with BMO Harris partners to maximize sales opportunities.
Client Enrollment Broker
Automated Health Systems
04.2007 - 02.2013
- Thoroughly educate and enroll potential enrollees with a PCCM or MCO Health Plan.
- Presents accurate information to Enrollees in their preferred language (through bilingual skills, transfers to bilingual staff or interpreter services) and in a competent/medically sensitive manner, accommodating any type of mental or physical disability, and treating all enrollee information confidential.
- Maintaining documentation of all activities using HealthTrack Database.
- Executing projects with acquired knowledge and thorough understanding of relevant State policies, medicaid, and managed care concepts.
- Team Lead responsibilities included training current staff as well as new recruits.
Education
Bachelor of Arts - Marketing & Public Relations
Columbia College
Chicago, IL2007
Community Service -
City Year AmeriCorps
Chicago, ILJuly 2003
Skills
- Client assessment and analysis
- Powerful negotiator
- Team leadership
- Process implementation
- Conflict resolution
- Strong verbal communication
- Budgeting and finance
- Self-motivated
- Extremely organized
- Data management
Timeline
Logistics Coordinator
SGT Auto Transport
06.2022 - Current
Client Relations Executive
Priester Aviation
04.2018 - 02.2019
Logistics Coordinator
Montway Auto Transport
02.2016 - 08.2017
Personal Banker
BMO Harris Bank
02.2013 - 11.2015
Client Enrollment Broker
Automated Health Systems
04.2007 - 02.2013
Bachelor of Arts - Marketing & Public Relations
Columbia College
Community Service -
City Year AmeriCorps
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