Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph M. Puryear

Saint Albans,NY

Summary

Experienced with direct client support, crisis intervention, and advocacy. Utilizes effective communication and empathy to build trust and provide guidance. Track record of implementing successful community outreach programs and fostering supportive environment.

Overview

20
20
years of professional experience

Work History

Social Worker

Samaritan Daytop Village
02.2025 - Current
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients to assess situations, limitations and issues and implement services to address needs.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
  • Advocated for clients to assure respected rights and wishes.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Educated clients on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.

Founder/Coordinator

FAITH Counseling Services
01.2011 - Current
  • Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
  • Conducted individual and group sessions regarding spiritual guidance and understanding.
  • Pioneered adoption of remote work policies, ensuring business continuity during challenging times.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Liaison with community resources and religious organizations to address congregational needs.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

Operations Manager

Volunteers of America of Greater New York
10.2018 - 11.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Case Manager

The Osborne Association
09.2015 - 10.2018
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Liaison with DOCCS to ensure client's smooth transition from incarceration back into the community.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Developed and implemented comprehensive case management plans to address client needs and goals.

Director of Social Services

Neighborhood Association of Intercultural Affairs
07.2011 - 06.2012
  • Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
  • Established preliminary and comprehensive assessment for social service needs of consumers.
  • Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
  • Collaborated with department managers to correct and improve services.
  • Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
  • Implemented data-driven decision-making processes, resulting in more targeted and effective interventions for clients.
  • Streamlined internal processes for more efficient delivery of social services to clients in need.
  • Built strong partnerships with local organizations, fostering collaboration for the benefit of the community.
  • Developed department policies and procedures adhering to quality and performance measures.
  • Delegated authority and responsibility to department personnel.

Team Leader

HELP USA
09.2009 - 07.2011
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Housing Supervisor

Mid Bronx Council Services
05.2005 - 06.2009
  • Facilitated conflict resolution between residents, fostering a harmonious living environment.
  • Established strong relationships with vendors to ensure reliable service delivery and competitive pricing for maintenance projects.
  • Promoted fair housing principles in all aspects of property management, ensuring equal access for prospective tenants regardless of background or disability status.
  • Enhanced building safety by implementing and enforcing housing policies and procedures.
  • Collaborated with local agencies to support low-income families in accessing affordable housing options.
  • Conducted regular property inspections to identify potential issues, proactively addressing concerns before escalation.
  • Managed lease agreements accurately, maintaining compliance with all applicable regulations.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Education

Master of Arts - Social Work

Almeda University
Boise, ID
05-2005

Skills

  • Compassionate
  • Case management
  • Client advocacy
  • Conflict resolution
  • Efficient under pressure
  • Multidisciplinary team collaboration
  • Cooperative
  • Self-awareness
  • Attention to detail
  • Analytical thinking

Timeline

Social Worker

Samaritan Daytop Village
02.2025 - Current

Operations Manager

Volunteers of America of Greater New York
10.2018 - 11.2021

Case Manager

The Osborne Association
09.2015 - 10.2018

Director of Social Services

Neighborhood Association of Intercultural Affairs
07.2011 - 06.2012

Founder/Coordinator

FAITH Counseling Services
01.2011 - Current

Team Leader

HELP USA
09.2009 - 07.2011

Housing Supervisor

Mid Bronx Council Services
05.2005 - 06.2009

Master of Arts - Social Work

Almeda University

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Joseph M. Puryear