Years of professional experience
Open To Work
JOSEPH M. STRAND
Rifle,CO
Summary
As a versatile customer service professional, I bring a wealth of experience in effectively addressing and resolving complex issues while maintaining a steadfast focus on team collaboration and positive outcomes. My strong background in customer interactions and service solutions is built on a foundation of reliability, adaptability, and exceptional communication skills. I am highly skilled in conflict resolution and proactive problem-solving, which allows me to ensure long-term customer satisfaction and loyalty. By remaining consistently focused on achieving results through efficient and empathetic service, I seamlessly adapt to changing organizational needs and consistently meet both customer and business goals.
Overview
2
2
2
2
Years of Customer Service Experience
Skills
- Prior authorization process
- Insurance verification
- Effective communication skills
- Electronic health records proficiency
- Professionalism and ethics
- Proficiency in Epic HyperSpace
- Customer service
- Problem resolution
- Computer proficiency
Work History
Prior Authorization Specialist
Aspen Valley Hospital
Aspen, CO
05.2025 - Current
- Processed prior authorization requests efficiently to ensure timely patient care.
- Gathered and verified patient information for insurance eligibility and coverage.
- Maintained accurate documentation of authorization processes and outcomes.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
Cross Training
Aspen Valley Hospital
Aspen, CO
09.2024 - Current
- Front-End Patient Operations: Expertly managed high-volume front desk registration, ensuring accurate data entry and a professional first point of contact for patients.
- Emergency Services (ER) Registration: Thrived in fast-paced, high-stress environments, prioritizing urgent patient intake while maintaining data integrity and compliance.
- Prior Authorization: Proficient in the prior authorization process, coordinating between providers and payers to ensure medical necessity and coverage.
- Patient Access & Coordination: Cross-trained in basic scheduling and administrative workflows to streamline patient flow and reduce wait times.
Registrar
Aspen Valley Hospital
Aspen, CO
09.2024 - 03.2025
- Managed patient admissions and registration processes to ensure accurate data entry.
- Provided exceptional customer service to patients, addressing inquiries and concerns effectively.
- Trained new staff on registration protocols and hospital software systems for effective onboarding.
- Coordinated insurance verification to streamline patient admissions and minimize delays.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Prior Authorization Specialist
Aspen Valley Hospital
05.2025 - Current
Cross Training
Aspen Valley Hospital
09.2024 - Current
Registrar
Aspen Valley Hospital
09.2024 - 03.2025
Work Preference
Job Search Status
Open to workDesired start date: Open to discussion
Work Type
Full TimeLocation Preference
On-SiteLocation: Phoenix, AZ
Open to relocation: Yes