Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Joseph Jackson

Schertz,Texas

Summary

Project Manager with experience working with teams to accomplish short- and long-term project goals. Manage teams and monitor project SOW. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Critical Environment Feild Service Engineer

Microsoft
04.2024 - Current
  • Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
  • Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
  • Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.

Data Center Energy Resource Manager

Microsoft
08.2022 - 04.2024
  • Monitored project progress, identified risks and took corrective action as needed.
  • Maintained open communication by presenting regular updates on project status.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Project Manager

T5 Data Centers
05.2021 - 07.2022
  • Oversaw daily operations to ensure high levels of productivity
  • Identified, reviewed and applied policies and procedures
  • Managed projects from procurement to commission.

Senior Critical Facility Technician

T5 Data Centers
11.2019 - 05.2021
  • Supervised work of contracted employees to keep on task for timely completion
  • Carried out day-to-day duties accurately and efficiently
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Electrical/Controls Technician

System Controls and Instrumentation
01.2014 - 11.2019
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Identified issues, analyzed information and provided solutions to problems
  • Served customers and followed outlined steps of service.

Critical Facility Technician

CyrusOne
11.2011 - 11.2013
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Participated in team-building activities to enhance working relationships.

Education

BBA in Project Management -

Southern New Hampshire University
12-2025

High school diploma -

Byron P. Steele at Cibolo Texas
05.2009

Skills

  • Critical thinking
  • Project Management
  • Systems Installation, Configuration, and Upgrading
  • Procedure development
  • Safety and compliance
  • Flexible & Adaptable
  • Electrical systems
  • Mechanical aptitude
  • Emergency response

Personal Information

Title: Project Manager

Timeline

Critical Environment Feild Service Engineer

Microsoft
04.2024 - Current

Data Center Energy Resource Manager

Microsoft
08.2022 - 04.2024

Project Manager

T5 Data Centers
05.2021 - 07.2022

Senior Critical Facility Technician

T5 Data Centers
11.2019 - 05.2021

Electrical/Controls Technician

System Controls and Instrumentation
01.2014 - 11.2019

Critical Facility Technician

CyrusOne
11.2011 - 11.2013

High school diploma -

Byron P. Steele at Cibolo Texas

BBA in Project Management -

Southern New Hampshire University

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Joseph Jackson