Joseph Miller
Paso Robles,United States
Summary
I bring over two decades of experience in building and optimizing the technological backbones of communication networks. Fueled by a passion for emerging technologies with IP-based network and communication systems, I thrive on exploring the "what's next?" in the evolving tech landscape. My expertise combines deep technical knowledge, critical thinking, and problem-solving skills, honed through a blend of practical experience, education, and logical reasoning.
My passion with radios is shown through my FCC license, HP/Aruba WLAN Certification, Microsoft Certifications, and Cisco VoIP (Call Manager) Administrator Experience. I possess a diverse arsenal of handheld and mobile radios, antennas, amplifiers, and more. Experience with VHF/UHF, multiplexing, trunking, licensed Wi-Fi spectrums, Wi-Fi troubleshooting, enterprise/government networks, and VoIP. Whether tackling complex challenges independently or collaborating within a team, it is imperative to deliver innovative solutions that meet the needs for today and tomorrow's dynamic technological demands.
Overview
23
23
years of professional experience
22
22
Certifications or Licenses
Work History
Owner/Senior Cybersecurity Engineer
Symlinc LLC
06.2019 - 12.2024
- Support and maintain communication infrastructure, networking, enterprise applications
- Installed and maintained Mimosa, Ubiquiti, and other radio/antenna systems for wireless communications
- Hiring staff primarily through the US Airforce Skillbridge program
Owner/Senior Network Operations Engineer
Symlinc LLC
12.2003 - 05.2022
- Operated and managed a Wireless Internet Service Provider (WISP) for San Simeon/Cambria, including a coax (RF) network that connects ~300 San Simeon subscribers to Internet via Cable Modem
- Delivered innovative connectivity solutions, ensuring reliable communication infrastructure in challenging environments
- Designed, permitted, and managed approval of FCC tower locations and permits (also with contractors)
Network Specialist
San Luis Coastal Unified School District
08.2010 - 05.2021
- Design, maintain, monitor, their security with connected primary systems or servers
- Ensure essential operations of the network function efficiently, while also notifying and communicating complex issues with the public in an understandable way
- Assist with fiber optic network (UMAN) outages or projects
- Ensuring secure and stable server connectivity and testing network protocols
- Creating internet domains and optimizing intranet performance
- Testing data exchange and communication between computers, routers, modems, and servers, work as tech liaison for over 1000 staff members
Information Technology Specialist
City of Atascadero
01.2008 - 07.2010
- Operated and maintained the city's network infrastructure, including systems for the Police Department, Fire Department, and other network and communications city services
- Supported emergency communication and wireless systems adding redundancy to critical systems
- Co-revised citywide IT strategic plan for network security, disaster recovery, compliance, etc...
- Ensure compliance with government regulations to safeguard sensitive data
Professional Expert - Technology Division
Los Angeles Unified School District
09.2001 - 01.2008
- Coordinated massive school district (local school district area with Aery Jones) deployment projects, training, and administrative guidance
- Collaborated with ITS and telco to deploy trunked lines; provide staff training on usage
- Supported staff in utilizing technology effectively to enhance educational outcomes
Client Service Manager
Soft Point Media, Inc.
01.2005 - 02.2007
- Provided premium client support in the greater Los Angeles area for Soft Point Media, ensuring confidentiality and satisfaction
- Played a key role in the initial deployment of tech support, laying the foundation for future technical support professionals to join the team
Asset Protection Specialist
Target
01.2003 - 07.2005
- At Target, I provided support to high-crime, high-theft stores in the areas of loss prevention, incident resolution, and the development of integrity training programs for the Asset Protection teams
- This role demanded my effective communication, innovative critical thinking, and adept problem-solving abilities
- Given the dynamic nature of the work environment, it is imperative to be prepared for unexpected circumstances where even a colleague may suddenly become the primary focus of your responsibilities
Sales Manager - Private Sales
Best Buy
02.2003 - 11.2004
- Lead a team to deliver personalized sales experiences for high-value clients.
- Drive sales performance and meet revenue goals.
- Build and maintain strong client relationships.
- Collaborate across teams to deliver tailored solutions.
Skills
- Problem-solving/Critical thinking
- Effective communication
- Network troubleshooting
- Schematics reading
- Wireless communication installations
- Mobile devices
- Electronics repair
- Fiber optics
- Wireless communications
Certification
- Certified Ethical Hacker (CEH)
- Google System Administration and IT Infrastructure Services
- Machine Learning Models in Microsoft Azure
- Cybersecurity Tools & Cyber Attacks
- Exam MS-900: Microsoft 365 Fundamentals
- Microsoft Certified Technology Specialist (MCTS)
- Digital Transformations by India School of Business on Coursera
- Adaptive Leadership - Adaptive Change Advisors (ACA)
- Microsoft Certified Solutions Associate (MCSA)
- Cybersecurity and Its Ten Domains by University System of Georgia
- Foundations of Everyday Leadership by University of Illinois at Urbana-Champaign
- Cybersecurity and Mobility by University System of Georgia
- Microsoft Certified Innovative Educator
- Using Python to Access Web Data by University of Michigan
- Programming for Everybody (Getting Started with Python) by University of Michigan
Timeline
Owner/Senior Cybersecurity Engineer
Symlinc LLC
06.2019 - 12.2024
Network Specialist
San Luis Coastal Unified School District
08.2010 - 05.2021
Information Technology Specialist
City of Atascadero
01.2008 - 07.2010
Client Service Manager
Soft Point Media, Inc.
01.2005 - 02.2007
Owner/Senior Network Operations Engineer
Symlinc LLC
12.2003 - 05.2022
Sales Manager - Private Sales
Best Buy
02.2003 - 11.2004
Asset Protection Specialist
Target
01.2003 - 07.2005
Professional Expert - Technology Division
Los Angeles Unified School District
09.2001 - 01.2008