Joseph "Mitchell" Jones

Work History

Guitar Center

02.2024 - Current

Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Guitar Center

04.2022 - 02.2024

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Assumed ownership over team productivity and managed work flow to achieve top results consistently.

Hollywood Casino Charles Town

10.2021 - 04.2022

Developed one-on-one relationships with over 500 premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
Achieved and exceeded goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.

Best Buy

02.2019 - 10.2021

Utilize consultative techniques to understand customer needs and develop new customer relationships.
Resolve concerns with products or services to help with retention and drive sales.
Reinforce selling culture by recommending additional services and protection plans to bolster revenue.
Provide client solutions by understanding customer needs while driving for new memberships.
Train new sales team associates in products, selling techniques and company procedures.
Maintain current business knowledge to assist in other departments.

GameStop

11.2017 - 02.2019

Versed in daily responsibilities of retail management, coaching other advisors, writing schedules, and how to resolve customer issues as acting manager on duty.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Executed merchandising strategies using visual displays throughout the store.

GameStop

08.2016 - 11.2017

Managed daily store operations including inventory, opening, and closing.
Trained and mentored new employees to maximize team performance.
Maintained visually appealing and effective displays for the entire store.
Exercised composure under pressure and in escalated customer service scenarios.
Drove memberships, subscriptions and reservations to effectively meet company goals, and enhance the current customer base.