Misty Moore
Cottonwood,AL
Summary
I am seeking to obtain a career in Social Work or would be open to gain hands on experience in another field with my BSW or experience. Perhaps, my years of extensive communication and leadership skills, with a background in the medical arena, will be an asset and hopefully create permanent employment with your organization.
Summary of Qualifications: I am an experienced leader with excellent client and conflict management skills. Action oriented with strong ability to communicate effectively with executives and clients. Strong analytical and planning skills combined with the ability to coordinate the abilities of many to meet organizational goals. Productive and efficient work habits without supervision. Customer service driven, Self-directed, and self-motivated team player! I easily establish excellent rapport with others and can quickly identify their needs and problems. I provide attainable goals and solutions with them. I excel at working in a fast-paced, high-volume environment. I love challenges, problem-solving and investigating conflict to achieve best results for all involved.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Child Private Investigator
Department of Children and Families
11.2021 - Current
- My role as a Child Protective Investigator is to identify present and impending danger and future risk of abuse or neglect to children
- Identify underlying behaviors or conditions that contribute to the manifestation of danger threats and the risk of maltreatment by reviewing case histories and drawing connections between past incidents and current concerns
- Interview children, members of families, medical personnel and law enforcement to gain valuable information for for purposes of appropriate investigative actions and level of service intervention.
- Conducted in-depth assessments to determine if children are safe from harm and abuse at home.
- Design and implement effective safety plans with the family to protect children in present or impending danger
- Produce professional reports outlining findings and recommendations for the family that will benefit and help them.
- Assessed each family's unique needs and coordinate delivery of appropriate services and resources.
- Develop and maintain cooperative and professional relationships with employees, managers, and representatives from other departments, and organizations
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Provided expert testimony in court hearings, contributing to informed decisions on child welfare matters.
- Conducted home visits to assess living conditions, interview family members, and observe interactions between children and caregivers.
- Managed high caseloads efficiently, prioritizing tasks based on urgency and level of risk to the child.
- Reduced risk of harm to children by identifying safety concerns during investigative assessments.
- Advised families on steps required for successful completion of service plans aimed at reducing risks within the home environment.
- Participated in ongoing professional development, staying current on best practices in child protection investigation techniques.
- Ensured compliance with state regulations regarding timelines for investigations, documentation, and reporting requirements.
- Promoted positive outcomes for children by addressing barriers to reunification with their families.
- Enhanced family support systems by connecting families with appropriate resources and services.
- Developed culturally sensitive approaches when working with diverse populations in order to better understand family dynamics and values.
- Assessed the need for legal intervention, making recommendations to supervisors and collaborating with legal teams to ensure child''s safety and wellbeing.
- Developed and maintained strong working relationships with community partners to facilitate effective case management.
- Maintained confidentiality while communicating with various stakeholders involved in child protective cases.
- Collaborated with multidisciplinary teams to ensure comprehensive assessments and intervention plans for children at risk.
- Documented cases meticulously, maintaining accurate records for court proceedings and agency use.
- Facilitated successful rectifications through supportive case management and follow-up monitoring.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Develop and implement strategies to reduce and prevent family conflict.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Developed and implemented programs to support children's mental health and well-being.
- Lead individualized and group counseling sessions with children and families.
- Services may include either or both, protective supervision and foster care services
- Complete Relative/Non-relative/ICPC home studies
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and children, and document investigative findings.
- Collect collateral statements, video recordings and photographs to support case findings.
- Strengthened relationships with local law enforcement agencies through collaboration on cases, resulting in mutually beneficial outcomes.
- Established trust with clients through consistent communication, keeping them informed of progress updates throughout the course of each investigation.
- Built a solid reputation as a reliable and trustworthy investigator through adherence to ethical practices and maintaining confidentiality in all assignments.
- Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
- Searched computer databases, credit reports, public records, DAVID, CCIS, CLEAR, FSFN, and/or other resources to locate persons to compile information for investigations.
Certified Child Welfare Case Manager Supervisor
Anchorage Children's Home
07.2020 - 11.2021
- My role is to work with and through agency staff for the particular purpose of serving, protecting, and strengthening children, families, and communities.
- This is professional work protecting children and working with families who are at risk or have actually experienced abuse, neglect and/or abandonment
- Services may include either or both, protective supervision and foster care services
- Attends dependency court proceedings to track the judge's orders, document due dates and take notes for cases that are heard on the docket
- Assists new employees with mentoring/training, as well as providing forms/documents
- Actively work with children and their families to conduct assessments, develop appropriate case plans, refer for specific services, collect and submit documentation necessary for court work, monitor progress toward permanency and their goals, as well as other duties necessary to ensure the safety and well-being of children receiving services
- Consults with team members by facilitating regular case review meetings focused on progress updates and collaborative problem-solving strategies.
- Strengthened community support networks by connecting families to appropriate resources and services.
- Enhanced child safety by collaborating with multidisciplinary teams to address concerns and implement interventions.
- Contributed to the development of effective policies and procedures within the agency that promoted quality services for families involved in the child welfare system.
- Maintained confidentiality of sensitive information while ensuring comprehensive documentation practices were consistently followed throughout case management activities.
- Supported positive parenting skills by providing parents with education, guidance, and coaching throughout the case management process.
- Advocated for children''s best interest in court proceedings, resulting in favorable outcomes for their wellbeing.
- Improved family outcomes by conducting comprehensive assessments and developing individualized service plans.
- Expedited permanency planning for children by diligently working towards reunification or alternative placement options when necessary.
- Ensured timely case closure by completing thorough documentation and maintaining accurate records for each family served.
- Promoted child welfare goals through active participation in trainings, conferences, and professional development opportunities.
- Enhanced staff competency through mentoring new hires during their onboarding process, sharing knowledge, and offering constructive feedback on performance expectations.
- Prevented child maltreatment recurrences by effectively identifying risk factors and implementing evidence-based prevention strategies in collaboration with clients and service providers.
- Built trust with diverse populations through compassionate engagement techniques, utilizing cultural competence principles to ensure culturally responsive services were provided to all families.
- Completed regular visitations to check on children, families and home environments.
- Provided leadership, guidance and support to staff members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Medicaid Waiver Social Worker
Southern Alabama Regional Council on Aging
05.2020 - 07.2020
- Serving elderly & disabled in Barbour, Coffee, Covington, Dale, Geneva, and Henry & Houston counties
- Establishes and maintains client records, completes reports and records activities
- Provides Case Management to clients receiving services through the Elderly and Disabled Medicaid Waiver Program
- Receives referrals, gathers information from potential clients and/or their caregivers to determine program eligibility, completes initial and redetermination applications
- Develops a Plan of Care with client and/or family member
- Coordinates delivery of services between contractor and client
- During monthly Face to Face home visits with active clients assess whether their needs are being met by the services they are receiving through the Medicaid Waiver, as well as to monitor client health and safety
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Reduced client wait times for services by optimizing appointment scheduling and follow-up processes.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Make referrals on client's behalf to other agencies, when appropriate
- Maintain a client file for each client regarding the services they are receiving, and tasks completed by case manager
- Verifies client Medicaid eligibility monthly
- Processes verified billing submitted by the contractor for services provided to the client
- Completes all other Case Management duties as assigned
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Advocated for clients to assure respected rights and wishes.
Social Worker
Houston County Department of Human Resources
01.2018 - 05.2020
- Counseled and prepared families for their children to come home
- Maintained caseload of 40 children, working under strict deadlines
- Maintained confidential case documentation
- Administered conflict resolution strategies to help families resolve disputes
- Completed intake assessments with patients and drafted community re-entry plans following treatment
- Developed workable solutions for recurring problems for individuals and families
- Coordinated mental health assessments for children, adolescents and adults receiving child welfare and prevention services
- Oversaw 20-30 child welfare cases, including assessments
- Implement Safety Plan to keep children safe and visited the children to ensure their safety at their approved placement.
- Worked with at-risk youth in residential facilities
- Directed protective placement, case management, parent education and family reunification activities
- Interviewed clients individually and in family groups to determine services to best address specific needs
- Maintained lists of resources helpful to clients
- Maintained thorough case history records and wrote detailed reports
- Compiled socio-psychiatric case histories to facilitate accurate diagnoses
- Facilitated families to solve problems, set and achieve goals and improve life skills
- Conducted comprehensive assessments of child safety, identifying areas of concern and implementing appropriate interventions.
- Delivered specialized case management services tailored to the unique needs of each child or youth on my caseload.
- Assisted adolescents transitioning out of foster care through life skills training programs focused on education, employment, housing stability goals.
- Improved children''s well-being by developing individualized care plans and coordinating with multidisciplinary teams.
- Advocated for children''s best interests in court proceedings, presenting case findings and recommendations to judges and legal representatives.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Branch Manager
Suwannee Medical Personnel
01.2001 - 04.2003
- Branch Manager 2000-2003
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Reduced staff turnover with effective training programs and employee support initiatives.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Increased client and employee satisfaction by solving complex issues with efficient resolutions.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Developed the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Checked payroll, commissions and other accounting disbursements for accuracy and compliance.
- Promoted to Regional Sales Manager
Regional Director of Operations
Suwannee Medical Personnel
01.2003 - 12.2008
- All aspects of HR management - 3 locations - 2000+ field staff, 10 internal employees
- Compliance expert meeting or exceeding all state, federal and JACHO requirements
- Corporate Trainer Regional Market Research/ assisted in all aspects of opening three new branch locations, meeting or exceeding all sales goals
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Finalized sales contracts with high-value customers.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
- Business development/ Client satisfaction, Market Penetration/ 3 states
Regional Director
NurseTemps
04.2009 - 05.2013
- Regional business development
- Startup location
- Led a team exceeding sales goals/60,000 per week to achieve consistent revenue growth through effective leadership and strategic planning.
- Managed all aspects of HR for three internal and 600 field staff employees to include nurses, techs, therapist's and CNA's
- Scheduling/ per-diem and travelers nationwide
- On-call rotation Market penetration regionally per-diem, national travel Compliance expert meeting or exceeding JACHO, local, state and federal requirements
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Managed the integration of new acquisitions, ensuring a smooth transition and alignment with the overall strategic vision.
- Established strong partnerships with the Medical industry, enhancing the company''s reputation and creating mutually beneficial collaborations.
- Spearheaded expansion into new territories, conducting thorough market research to identify opportunities and devise entry strategies.
- Participated in promotional opportunities and onboarding of new accounts.
- Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Increased regional sales by implementing targeted marketing strategies and fostering strong relationships with key clients.
- Conducted in-depth market analysis to identify emerging trends and capitalize on new business opportunities.
- Increased employee retention rates with implementation of structured career development and reward system.
- Recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic clients and employees by conflict resolution to provide the best possible outcome for all involved and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with clients and vendors to decrease expenses and increase profit.
Education
BACHELOR OF SCIENCE - SOCIAL WORK
Troy University
Dothan, AL12.2018
CHANCELLORS LIST AWARD - STUDENT SUPPORT SERVICES
Troy University
Dothan, AL01.2018
ASSOCIATE OF SCIENCE - GENERAL STUDIES
Wallace Community College
Dothan, AL12.2016
GED -
Wallace Community College
Dothan, AL01.1992
Skills
- Excel/QuickBooks/Payroll/HR specialist
- Microsoft office/Social Office
- Operations management
- Contract Negotiation
- Policy Implementation
- Business Development
- Customer service
- HIPPA/Worker's compensation/Liability Insurance
- Employee compliance
- Positive Attitude
- Investigations coordination
- Home visits
- Relocation protocols
- Culturally sensitive
- Community referrals
- Evaluation and assessment
- Client advocacy
- Child welfare/Protective services
- Confidential documentation
- Psycho-social assessments
- Evidence Gathering
- Records Research
- Courtroom Testimony
- Background Checks
- Interview techniques
- Private investigation
- Child Welfare laws
- Human Resources Management
- Child custody disputes
- Teamwork and Collaboration
- Multitasking skills
- Excellent Communication
- Adaptability and Flexibility
- Conflict Resolution
- Risk Assessment
- Case Management
- Law Enforcement Collaboration
- Hiring and Training
- Managing Operations and Efficiency
- Scheduling and Coordinating
Volunteer Experience
- Alabama National Guard Armory, Dothan, AL, Family Readiness Group Leader - President, 01/01/16, Current, Support commander's family readiness goals., Plan, run and supervise FRG activities., Recruit, train and supervise FRG volunteers.
- Harper's Joy Assembly of God Church, Dothan, AL, Sunday School Teacher/Women's Group Volunteer, 03/01/04, Current, Prepare Bible lessons for children ages 5-8., Address students' needs and maintain attendance records.
Awards
- Chancellors List Award: Student Support Services, 2021, Troy University
- Social Work (Chi Alpha) Club, 2022, Troy University
- Member of Phi Alpha Honor Society, 2018
- Florida Certification Board Certified Child Welfare Case Manager, 2021
- Florida Certification Board-Certified Child Welfare Private Investigator, 2022
Certification
- Certified Child Welfare Case Manager 2021
- Certified Child Protective investigator 2022
Timeline
Certified Child Private Investigator
Department of Children and Families
11.2021 - Current
Certified Child Welfare Case Manager Supervisor
Anchorage Children's Home
07.2020 - 11.2021
Medicaid Waiver Social Worker
Southern Alabama Regional Council on Aging
05.2020 - 07.2020
Social Worker
Houston County Department of Human Resources
01.2018 - 05.2020
Regional Director
NurseTemps
04.2009 - 05.2013
Regional Director of Operations
Suwannee Medical Personnel
01.2003 - 12.2008
Branch Manager
Suwannee Medical Personnel
01.2001 - 04.2003
CHANCELLORS LIST AWARD - STUDENT SUPPORT SERVICES
Troy University
ASSOCIATE OF SCIENCE - GENERAL STUDIES
Wallace Community College
GED -
Wallace Community College
- Certified Child Welfare Case Manager 2021
- Certified Child Protective investigator 2022
BACHELOR OF SCIENCE - SOCIAL WORK
Troy University
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