Joseph Nick Bugeja
SQL Database Administrator
Little Rock,AR
Overview
14
14
years of professional experience
Work History
SQL Database Administrator
Arkansas Blue Cross and Blue Shield
04.2020 - Current
- Resolved critical outage incidents across 75+ SQL servers supporting 800+ unique databases (2,300+ including replication), coordinating with multiple departments to minimize downtime and protect revenue.
- Led a year‑long SQL 2012 End‑of‑Life modernization, coordinating all stakeholder communications, scheduling, and impact planning while relocating or retiring 100+ duplicated databases with zero downtime and a 99% on‑schedule completion rate.
- Served as an internal consultant to developers and analysts, improving performance through query optimization guidance and hands‑on support.
- Engineered automation scripts, event‑based auditing triggers, and streamlined request‑routing forms that reduced downtime and accelerated response times.
- Provided 24/7 on‑call coverage, frequently stepping in off‑rotation to support critical operations and team continuity.
- Owned and optimized Idera monitoring, licensing, alert tuning, and the replacement of native SQL mail to meet Enterprise Information Security requirements.
- Built strong partnerships with Windows Administration, Backup, Firewall, ServiceNow, Enterprise Security, and Development teams to improve coordination and compliance.
- Became the Enterprise Disaster Recovery Plan Owner & Coordinator, expanding responsibility beyond SQL to include Oracle, Mainframe, and emerging platforms such as Snowflake and DB2 after two years of successful SQL‑focused DR leadership.
- Maintained audit‑ready documentation, contributing to zero audit findings since 2019 through meticulous evidence tracking and process transparency.
- Authored clear, practical technical documentation and rulebooks that improved cross‑training, onboarding, and ticket clarity across the DBA team.
System Analyst Developer I&II
Arkansas Blue Cross and Blue Shield
10.2016 - 04.2020
- Developed and maintained enterprise applications using Ab Initio, ASP.NET, and DB2 Data Warehouse technologies to support financial and operational reporting.
- Built the Arkansas Works Financial Report, delivering a clear running balance of Medicare Advantage premium payments averaging $5M annually for executive leadership and state‑level decision making.
- Managed and optimized a statewide utilization‑trend application that analyzed procedure volumes across all Arkansas providers to support annual rate negotiations.
- Stood up new Medicare Advantage applications from the ground up, implementing vendor requirements while ensuring compliance with company policies and data standards.
- Integrated Team Foundation Source Control to strengthen versioning, collaboration, and development workflow consistency.
- Gained deep knowledge of medical terminology, claim lifecycle, and insurance business structure to improve data validation accuracy and enhance business understanding.
Developer Business Analyst
USA Truck Headquarters
03.2014 - 06.2016
- Developed and maintained multiple internal applications using ASP.NET MVC, WPF, SQL, and WCF, supporting operational efficiency across the organization.
- Served as the sole developer during the first year, partnering directly with upper management and all business levels to deliver solutions that supported the growth of a half‑billion‑dollar company.
- Built strong trust with internal and external stakeholders by operating with high integrity, consistently delivering reliable solutions, and earning sustained credibility across departments.
Intern - Networking
Rheem Manufacturing
11.2012 - 7 2013
Education
Bachelor of Science - IT - Computer Programming
University of Arkansas - Fort Smith
01.2009 - 08.2013
Skills
Web: CSS, HTML, ISS,
JavaScript, J-Query
Programs: Active Directory, AQT,
Ab Initio, IBM Cognos, Crimson
Editor, Microsoft Office & CoPilot,
Visual Studio, Microsoft SQL Server,
Shell Scripting, Team Viewer, VM
Ware
General Work Ethics: Team
Oriented, Career Driven, Quality
Focused
Medical: ICD 9/10, Medical Claim
Life Cycle, Affordable Care Act,
Medicare Advantage - HEDIS
Hobbies: Animals, Camping,
Cycling, Electrical Repair, IPSC,
Kayaking, Raspberry Pie, Rock
Climbing, Welding
Affiliations: Boy Scouts of
America, Knights of Columbus,
Make A Wish
Internal Award: Human Firewall Award - 4 consecutive years of successfully blocking 40 internally attempted phishing attempts and reported actual phishing emails to protect the company
Certification:
IBM Cognos Analytics - Author Reports
IBM Cognos Framework Manager: Design
SAFe 6 Practitioner- Scaled Agile
Timeline
SQL Database Administrator
Arkansas Blue Cross and Blue Shield
04.2020 - Current
System Analyst Developer I&II
Arkansas Blue Cross and Blue Shield
10.2016 - 04.2020
Developer Business Analyst
USA Truck Headquarters
03.2014 - 06.2016
Intern - Networking
Rheem Manufacturing
11.2012 - 7 2013
Bachelor of Science - IT - Computer Programming
University of Arkansas - Fort Smith
01.2009 - 08.2013