Joseph P. Phillips

• Developed strategic partnerships to enhance market presence and drive revenue growth.
• Analyzed market trends to identify new opportunities for expansion and optimize service offerings.
• Oversaw client relationship management efforts, ensuring high satisfaction and retention rates.
• Established client base by developing and implementing effective business development strategies.
• Cultivated and maintained strong customer relationships to enhance business growth and satisfaction.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Developed customized account plans for clients to help them achieve their business goals.
• Negotiated prices, terms of sale and service agreements.
• Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
• B2B Outside Sales.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Created proposals for new and repeat customer business transactions.

• Licensed Realtor in Maryland and Washington DC.
• Member of The National Association of Realtors (NAR).
• Member of The Greater Capital Area Association of Realtors (GCAAR).
• Generated high-quality leads by networking with potential clients and leveraging online tools such as social media and email campaigns.
• Conducted comprehensive property evaluations to provide accurate pricing recommendations for clients.
• Advised clients on current market conditions, enabling them to make informed decisions regarding their real estate investments.
• Coordinated appointments to show marketed properties.
• Compiled lists of properties that met buyers' needs and financial resources.

• B2B outside sales and marketing for restoration, mitigation, emergency services and construction.
• Marketing and sales via phone, email, walk-in and scheduled appointments.
• Develop and maintain business relationships with clients in MD and DC territory.
• Focus on providing services for government, multifamily and HOA.
• Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
• Streamlined sales processes by utilizing CRM software, improving efficiency and time management skills.
• Leveraged social media platforms to build brand awareness, engage with customers, and generate leads.

• Supported diversity equity and inclusion author, speaker and teacher Milagros Phillips.
• Created invoices and agreements.
• Managed front and back-end RACE HEALER application.
• Provided technical support and customer service for ticket sales.
• Edited webinars for content and implementation on Kajabi.
• Created ads on Youtube.
• Used Hubspot CRM for client management.
• Created Zoom webinars and meetings.
• Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
• Managed purchasing, marketing and customer account operations efficiently.

• Generated high quality leads for The Lasik Vision Institute and TLC Laser Eye Centers.
• Managed all aspects of the promotion including, negotiating booth fee, hiring staff, logistics and training.
• Managed events in Mid-Atlantic territory to include VA, DC, MD, PA, NJ, NY, CT, OH, MA, RI & KY.
• Responsible for TLC activation nationally.
• Annual average of $1.3 million in revenue directly from managed events.
• Enhanced event attendees'' experience by implementing creative and engaging themes for special events.
• Coordinated with vendors and suppliers, ensuring timely delivery of materials and services for successful events.
• Managed budgets effectively, optimizing resource allocation to maximize return on investment for each event.
• Improved staff performance through regular training sessions and constructive feedback.
• Implemented innovative solutions to logistical challenges, ensuring seamless execution of all events under supervision.
• Oversaw the development of detailed project timelines that facilitated effective project management from concept through completion.
• Coordinated schedules and timelines for events.
• Hired, trained and supervised volunteers and support staff required for events.
• Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
• Negotiated contracts with venues to obtain best rates.
• Coordinated travel and accommodations for myself and event staff.
• Handled up to 15 activations per week.

• Trained and mentored fitness managers and personal trainers.
• Coordinated marketing for club’s fitness activities.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Consistently met or exceeded monthly sales and revenue targets through diligent effort and persistence in closing deals.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Recruited and hired top-level talent to add value and expertise to fitness department.

• Assisted with the creation of branded visual merchandising packages to distribute to each branch of stores.
• Worked closely with cross-functional teams to create design themes and displays.
• Met with Business Managers, Sales Managers and Retail Managers to discuss sales strategies.
• Enhanced store sales by creating visually appealing and strategically placed product displays.
• Increased customer traffic through effective window displays that showcased new products and promotions.
• Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
• Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
• Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.