Joseph Padilla TABANAN
San Antonio,TX
Summary
Proven leader and team player with extensive experience at LEIDOS-QTC and USN, excelling in customer service and problem resolution. Demonstrated ability to enhance team efficiency and patient care, significantly improving workplace safety and customer satisfaction. Skilled in GROUP EVENT CLOSE OUT/ IN-CALL CENTER, and AUDIOGRAM. A strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Agent-3
LEIDOS-QTC
05.2023 - Current
- Traveled to different event locations within Region 3 to aid with AUDIOGRAMS as a Certified Occupational Hearing Conservationist technician.
- Demonstrated leadership skills by stepping in as a back-up LEAD for Event Close Out team.
- Effectively managed a multi-task environment between AUDIO team and EVENT CLOSE OUT team by exhibiting capabilities high attention to detail and perform in both department.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Assistant Supervisor / Dental Lab Instructor
USN / DHA
02.2018 - 04.2023
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked with management team to implement proper division of responsibilities.
- Assisted in development of training materials to ensure consistent learning experience for new students.
- Maintained safety records and accident reports for human resources.
- Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
- Conducted regular performance reviews, providing constructive feedback designed to help employees reach their full potential.
- Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
- Spearheaded initiatives aimed at improving workplace safety, resulting in fewer accidents and increased employee awareness.
- Enhanced employee morale through regular recognition of individual and team achievements, fostering culture of success and teamwork.
CLINIC SUPERVISOR /Customer Service Representative Team Lead
USN
01.2014 - 01.2018
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Conducted performance evaluations for 30 employees, identifying areas for improvement and providing constructive feedback.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Prioritized workplace safety by instituting protocols for infection control measures as well as equipment maintenance and proper storage.
- Led regular staff meetings to address concerns, share updates, and promote collaboration within the team.
- Promoted a positive work environment by addressing employee grievances promptly and fairly.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
Education
Associate of Science - Health Management
Coastal Community College
California05.2019
Skills
- AUDIOGRAM technician
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- OMS / MEDPROS / DOEHRS / MWDE / MEDCHART / ASIMS / Certify
Certification
- Certified Occupational Hearing Conservationist: 2/ 2024 -2-2029
TAGALOG (FILIPINO)
Proficient in TAGALOG language
Timeline
Customer Service Agent-3
LEIDOS-QTC
05.2023 - Current
Assistant Supervisor / Dental Lab Instructor
USN / DHA
02.2018 - 04.2023
CLINIC SUPERVISOR /Customer Service Representative Team Lead
USN
01.2014 - 01.2018
Associate of Science - Health Management
Coastal Community College
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