Joseph Park
Operations Manager
Bayside,NY
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Owner/Operations Manager
Hunter's Point South Valet
2017.01 - 2022.06
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Proactively identified areas of risk and implemented necessary safeguards mitigating any potential negative impact.
- Managed financial aspects of business, including budgeting, financial reporting, sales forecast, employee paychecks, and more.
- Developed and maintained strong relationships with over 400 customers, resulting in repeat business and referrals.
- Hired, trained, and managed high-performing team of 10 employees dedicated to achieving company goals.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs by 10%.
- Evaluated industry competition regularly to maintained competitive advantage in the marketplace.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Manager
Tribeca Tower Valet
2012.06 - 2016.09
- Launched new services with thorough market research, expanding operations from residential to corporate cleaning, leading to increased revenue growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication by responding to emails and calls, and ensuring high-quality service delivery.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Bachelor of Arts - Biblical Studies
Nyack College
Nyack 2014.09 - 2018.05
Skills
- Business Management
Employee Development
Business Planning
KPI Management
Regulatory Compliance
Budget Administration
Business Management
Timeline
Owner/Operations Manager
Hunter's Point South Valet
2017.01 - 2022.06
Bachelor of Arts - Biblical Studies
Nyack College
2014.09 - 2018.05
Manager
Tribeca Tower Valet
2012.06 - 2016.09
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