Hi, I’m
Joseph Pedro
Implementation Specialist
Minneapolis,MN
Summary
Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about developing creative solutions to streamline processes to better meet business and client needs.
Overview
4
years of professional experience
1
Degree
6
years of post-secondary education
Work History
Lumivero
Implementation Specialist
06.2022 - Current
Job overview
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Optimized software configurations for individual clients, tailoring solutions to meet unique business and accreditation needs.
- Ensured seamless system integration, conducting thorough testing and troubleshooting before final deployment.
- Led a project of upgrading LTI integrations for 60+ clients from version 1.1 to 1.3 with minimal disruption to users.
- Established clear project milestones and deliverables, ensuring timely completion of tasks and transparent communication to stakeholders.
- Assisted with SOP development and documentation, including LTI 1.3 documentation.
Lumivero
IT Support Representative
07.2021 - 06.2022
Job overview
- Conducted thorough troubleshooting to accurately diagnose software problems and provide timely solutions.
- Contributed significantly towards achieving quarterly team targets for response and resolution times, consistently meeting or exceeding individual goals.
- Collaborated with development teams to identify bugs, leading to faster resolution times and improved product quality.
- Completed bi-weekly acceptance and validation testing for existing and new features.
- Fostered strong relationships with key clients by delivering personalized support and following up on previous issues, leading to increased loyalty and retention.
- Led a massive project of updating over 250 customer-facing support documentation
Journeys
Store Manager
01.2020 - 07.2021
Job overview
- Responsible for all managerial duties such as making schedules, conducting interviews, processing payroll, setting sales goals, and monitoring sales statistics.
- Maintained above average standards of performance regarding revenue and product-specific sales goals.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Implemented VM directives provided by the marketing team each season.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Minneapolis Community And Technical CollegeMinneapolis, MN
Associate of Applied Science from Business Management
08.2019 - 12.2023
University Overview
- Relevant Coursework: Financial Accounting, Microsoft Power BI & Business Communications
- Professional Development: Data analysis & enterprise software products
- Dean's List: Fall 2022
Minneapolis Community And Technical CollegeMinneapolis, MN
Certificate from Entrepreneurship
09.2022 - 12.2023
Skills
- Data & Business Analysis
- Microsoft Power BI
- Financial Accounting
- Typing
- Jira & Confluence
- System Integrations
- Software Implementation
- Project Management & Scope Assessment
- SOP Development
- Enterprise Software
Accomplishments
- First-generation college graduate.
- Achieved record low time-to-value by completing implementation projects with accuracy and efficiency.
- Independently conducted a community project to collect and donate menstrual hygiene products to a local pantry.
Certification
- Project Management Simplified - LinkedIn
- Project Management: Solving Common Project Problems - LinkedIn
- Process Improvement Foundations - LinkedIn
- Typing Certificate - 78 wpm - Ratatype
Timeline
Minneapolis Community And Technical College
Certificate from Entrepreneurship
09.2022 - 12.2023
Implementation Specialist
Lumivero
06.2022 - Current
IT Support Representative
Lumivero
07.2021 - 06.2022
Store Manager
Journeys
01.2020 - 07.2021
Minneapolis Community And Technical College
Associate of Applied Science from Business Management
08.2019 - 12.2023
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