Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Joseph P. Gotich Jr
New River,AZ
Summary
Overview
16
years of professional experience
Work History
Nebraska Furniture Mart
Store Merchandising Manager
06.2023 - Current
Job overview
- Optimized store displays and appearance via strategic merchandising.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Monitored stock levels and product sales to determine purchasing needs.
- Conducted weekly walk-throughs with Senior manager to discuss interior visual displays and store presentation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve internal customer concerns and promote loyalty.
- Optimized store displays and appearance via strategic merchandising.
Nebraska Furniture Mart
Merchandising Warehouse Manager
06.2021 - 06.2023
Job overview
- Collaborate and Facilitate working relationships and communication between Merchandising, Visual, and the Warehouse
- Ensure processes are in place to have product filtered to the floor in a timely and accurate manner
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitor and Review staff performance to ensure that process requirements are met
- Collaborate and Facilitate working relationships and communication between Merchandising, Visual, and the Warehouse
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Safety: Maintain staff member performance to confirm proper lifting, loading and machine operating techniques are being used
Nebraska Furniture Mart
Warehouse Supervisor
10.2019 - 06.2021
Job overview
- Coach, Train, and support staff
- Ensure product timelines are met
- Hold staff accountable for established processes
- Understand workload priorities and direct movement to meet customer needs
- Improve, create, and utilize processes to ensure an efficient work environment
- Document and conduct performance reviews
- Schedule staff to meet business needs
- Support company policies and discipline staff as needed
- Provide regular feedback and recognition
- Inspire a teamwork focused work environment
Nebraska Furniture Mart
Machine Operations/Trainer
07.2015 - 10.2019
Job overview
- Train and educate new hires on safe operating procedures
- run monthly and daily reports
- retrain operators when a consistent issue arises
- ensure that proper safety procedures are being followed
- monitor impacts and inspections for all machines
- maintain records of fall arrest system components
The Home Depot
Supervisor
05.2008 - 07.2015
Job overview
- Assist assistant store manager with daily operations
- Efficiently running the business
- Satisfy customers with complaints and issues
- Hiring, training, coaching, and developing subordinates
- Making critical and informative business decisions
- Inspiring a team environment
- Managing product from loading dock to register
- Ensure subordinates remain up to date on training
- Ensuring that customer receive best customer service
- Creating a safe environment
- Ensuring proper staffing coverage
Education
Springtown High SchoolSpringtown, TX
High School Diploma
05.2008
University Overview
Weatherford CollegeWeatherford, TX
Some College (No Degree) from Business Management
University Overview
Tarrant County College DistrictFort Worth, TX
Some College (No Degree) from Management
University Overview
Skills
- Performance Improvement
- Quality Improvement Leadership
- Materials Movement
- Processing Overstock
- Employee Motivation
- Key Performance Indicators (KPIs)
- Personnel Recruitment
- Store Operations
- Workforce Efficiency
- Staff Management
- Merchandising Strategies
- Hiring and Coaching
Timeline
Store Merchandising Manager
Nebraska Furniture Mart
06.2023 - Current
Merchandising Warehouse Manager
Nebraska Furniture Mart
06.2021 - 06.2023
Warehouse Supervisor
Nebraska Furniture Mart
10.2019 - 06.2021
Machine Operations/Trainer
Nebraska Furniture Mart
07.2015 - 10.2019
Supervisor
The Home Depot
05.2008 - 07.2015
Springtown High School
High School Diploma
Weatherford College
Some College (No Degree) from Business Management
Tarrant County College District
Some College (No Degree) from Management
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