Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph R Castillo-Contreras

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sterile Processing Tech Associate position. Ready to help the team achieve long-term company goals.

Overview

7
7
years of professional experience

Work History

Dispatcher

Boxrunner Ltd.
10.2021 - Current
  • Operate in a fast-paced environment where it is expected to quickly and efficiently.
  • Individually problem-solve with technology to meet daily delivery goals.
  • Manage drivers to ensure route completion and timely deliveries.
  • Maintain accurate records of routes, driver performance, and inventory.
  • Ensure drivers adhere to all safety regulations and company policies

Customer Care Representative II

Anthem Inc.
10.2018 - 08.2021
  • Guide members and providers with their healthcare needs by explaining dental benefits, solving claim concerns, and helping find a doctor via telephone calls.
  • Analyze problems and provide information/solutions to members and healthcare providers.
  • De-escalate customer issues with proven conflict mediation and problem-solving abilities.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.

Education

Bachelor of Arts - Criminal Justice

University of Colorado At Colorado Springs
Colorado Springs, CO
05.2022

Associate of Arts - Criminal Justice

Pikes Peak Community College
Colorado Springs, CO
12.2019

Skills

  • Problem Resolution
  • Detail Oriented
  • Exceptional Written and Verbal Communication Skills
  • Calm and Professional Under Pressure
  • Organizational skills
  • Team Leadership
  • Time Management
  • Teamwork and Collaboration
  • Dependability and Honesty
  • Customer Data Confidentiality

Timeline

Dispatcher

Boxrunner Ltd.
10.2021 - Current

Customer Care Representative II

Anthem Inc.
10.2018 - 08.2021

Bachelor of Arts - Criminal Justice

University of Colorado At Colorado Springs

Associate of Arts - Criminal Justice

Pikes Peak Community College

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