JOSEPH R. KENYON

Hired at LG to support the new Cloud business, which was developed approximately six years ago. Responsibilities included being the technical support to Account Executives for LG’s End User Computing. Worked on product roadmapping and product development with LG HQ product development team.

• Ran pre-sales strategy sessions with Account Executives
• Responsible for managing all customer accounts east of the Mississippi River
• Reported voice of customer feedback to management and development team on a regular basis via Salesforce
• Reported all completed and ongoing tasks via Salesforce
• Represented LG as the subject matter expert in on-site pre and post sales customer meetings
• Qualified customer's requirements to ensure the proper product and solution fit the customers use case
• Ran on-site and virtual customer presentations
• Member of International Project Engineering Leadership Team which developed new product roadmaps and specifications
• Trained LG Support Team on product portfolio
• Executed Proofs of Concept with customers to ensure the product would meet their expectations
• Frequently traveled to participate in trade shows and on-site customer meetings

Responsibilities included owning all technical activity and relationships for Eastern Computer Exchange at ESPN. Proficient at listening to customer’s business needs, asking appropriate and probing questions, and developing a solution to best fit their needs. Excellent team player, but also has the ability to work independently and with minimal oversight. Cultivated strong relationships with peers, executives, and partners, regularly soliciting input from others in order to make the most informed decisions.

• Partnered with sales team to develop and implement specific account penetration strategies
• Qualified customers requirements and ensured the proper product and solution fits the customers use case
• Identified new sales campaigns through technical discovery
• Successfully built relationships with the account team partners, and customers in support of sales team objectives
• Engaged and leveraged relevant subject matter experts in solution design and proposals

Responsibilities included owning all technical activity and relationships for EMC at The Hartford, Pfizer, Stanley Black and Decker, State of Connecticut, Voya, and MassMutual. Paired with an Account Executive, drove EMC strategy for the accounts, including core EMC technologies, EMC Consulting, and those of our Federation partners.

• Initially served as Account Manager for the State of Connecticut
• Partnered with sales team on understanding customer requirements, promoting products, and delivering sales support
• Served as subject matter expert for EMC and EMC Federation hardware and software
• Engaged customer in conversations around EMC's emerging technologies
• Qualified customers requirements and ensured the proper product and solution fit the customers use case
• Configured and document EMC software, hardware, and service solutions
• Assumed leadership role in District Sales and Services Leadership Meetings