Joseph R. Smith
452 Pearson Dr. New Wilmington,PA
Summary
Insightful Information Technology Manager with 37 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Work History
Program Manager
Atlantic CommTech Corporation
Virginia
10.2018 - 10.2021
- Provided Daily Management, Direction, and Supervision of projects, programs and, personnel across multiple states on operational, administrative, and support functions ($35M+)
- Program Manager for the Network Centric Solutions (NETCENTS II) IDIQ ($135M in assigned contracts) providing oversight and direction to for Project Managers across Company Divisions
- Reviewed and provided responses to Government Request for Proposals (RFPs) including; proposal development, Rough Order of Magnitudes (ROMS), Pricing, Statement of Works (SOWs), Past Performance, and Contractor Performance Assessment Reports (CPARs)
- Developed (NETCENTS II) contract proposals and acquired an additional $5-7M annually in projects
- Managed contracts from cradle to grave including; contract kick-off (post-award) meetings, deliverables, change order requests, negotiations, and conflict resolution
- Coordinated with stakeholders daily for task execution and performance of the contracts
- Prepared project and program milestones, status reports, and funding documents and provided briefings for all stakeholders at all levels including; Government, Company, vendors, and Sub-Contractors
- Provided technical, administrative, and policy guidance, and resolved personnel issues
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives
- Interacted with customers and clients to identify business needs and requirements
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices, and execution
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors
Director of Operations
CoSolutions
Virginia
11.2015 - 10.2021
- Provided daily management of CONUS and OCONUS projects, programs and personnel on operational, administrative, contracting, budget and support functions ($60M+) in accordance with Federal Acquisition Regulations (FARs), Department of Defense regulations, Host Country regulations, and State and Local regulations
- Managed contracts from cradle to grave including; contract kick-off (post-awards) meetings, deliverables, change order requests, negotiations, conflict resolution
- Increased organic growth and operational cash flow by 21% in a 12-month period and maintained “Satisfactory to Exceptional” ratings on all contracts
- Provided strategic direction, supervision, forecasting, and milestones for the task execution and performance of all company contracts and personnel (+110 employees)
- Reviewed and provided responses to Government Request for Proposals (RFPs) including; proposal development, Rough Order of Magnitudes (ROMS), Pricing, Statement of Works (SOWs), Past Performance, and Contractor Performance Assessment Reports (CPARs)
- Prepared project and program milestones, status reports, and funding documents and provided briefings for all stakeholders at all levels including; Government, Company, Vendors, and Sub-Contractors
- Provided technical, administrative, strategic, and policy guidance, and resolved personnel and customer issues and conflicts
- Analyzed business operations and implemented strategies to improve operational cohesiveness
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Negotiated with vendors, suppliers, and other stakeholders to acquire mutually beneficial contracts and agreements
- Analyzed customer feedback and identified areas for improvement to drive business success
Project Manager, Oman & UAE Country Manager
Lockheed Martin
United Arab Emirates & Oman
03.2009 - 06.2016
- Communications Technical Support Services (CTSS), Directed 89 contract employees from 5 different companies in 2 countries and three sites on all operational, administrative, and support functions ($50M) – exceptional CPARS maintained
- Provided direction and supervision for task execution and performance of the contract
- Prepared milestones, project status reports, and provide briefings to leadership, customers, and staff
- Provided technical, administrative, and policy guidance, and resolve personnel issues
- Deployed project-management skills to bring project in under budget and with superior quality
- Responsible for employee housing, transportation, VISAs, sponsorships, host nation support
- Achieved customer satisfaction by helping customers attain achievable development plans, schedules, and project outcomes, ensuring success with challenging IT projects
- Received over 98% exceptional monthly customer performance assessment ratings during Project Manager tenure and maintained over 95% employee retention rate year-to-year
- Managed projects from procurement to commission
- Achieved project deadlines by coordinating with contractors to manage performance
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Monitored project performance to identify areas of improvement and make adjustments
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
- Negotiated and managed third-party contracts related to project deliverables
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Provided detailed project status updates to stakeholders and executive management.
- Prepared and submitted project invoices for review and approval.
Project Manager, United Arab Emirates
Lockheed Martin
United Arab Emirates
03.2006 - 03.2009
- Communications Plans and Programs Al, for all 380 Expeditionary Communications Squadron (ECS) communications systems planning and implementation efforts ($35M annually)
- Served as contract lead and communications focal point for all communications projects in the 380th Expeditionary Communication Squadron
- Responsible for supervision of all Project Managers, and oversaw Material Control, COMSEC, IA, O/I Engineering, CAD functions, and provided operational direction for over 100+ military and contractor personnel
- Deputy Lockheed Martin CTSS-R Project Manager was responsible for 49 contract employees on all executive and administrative functions including housing, vehicles, and visas
- Prepared milestones, including daily status updates, and briefings to leadership and customers
- Provided technical and operational direction for all systems planning efforts (over $35M annually), installations, testing, and administration of all communications project management functions by Air Force standards including the CITS program
- Performed systems requirements analysis, costing studies, and integration plans and schedules; prepared rough order of magnitudes, project packages, statements of work, list of materials, project support agreements, memorandum of agreements, purchase requests, allied support work requests, and engineering and installation work requests
- Responsible for employee Host Nation support; housing, transportation, VISAs, and sponsorships
- Maintained secure communication systems to relay information to and from command teams
- Met project deadlines without sacrificing build quality or workplace safety
- Provided detailed project status updates to stakeholders and executive management
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines,
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Produced reports on equipment status, incidences, personnel readiness, and intelligence for superiors.
- Managed projects from procurement to commission
- Developed and initiated projects, managed costs, and monitored performance
DISA Implementations Manager
Resource Networks
Bahrain
11.2004 - 03.2006
- ,Responsible for coordination and directing implementation efforts and actions for the Defense Information Systems Agencies (DISA) Southwest Asian communications infrastructure backbone to include Automated Transfer Mode (ATM), Internet protocol (IP), and Promina networks
- Developed Government Request for Proposals (RFPs) including; proposal development, Rough Order of Magnitudes (ROMS), List of Materials (LOMs), Pricing, and Statement of Works (SOWs)
- Provided daily reports and status for DISA backbone Implementation efforts in Southwest Asia to senior leaders
- Directed Field Service Engineers in travel, installation/de-installation, and modifications of the DISA backbone circuits throughout Southwest Asia
- Coordinated and processed country clearances, and support functions moving Field Service Engineers and equipment throughout Southwest Asia
- Initiated processed and managed circuit implementation requests and Southwest Asia communications task requests
- Completed and tracked Telecommunication Requests (TR's), Telecommunication Service Requests (TSR's), Telecommunication Service Orders (TSO's), Delayed Service Reports (DSR's), Exception Reports (ER's), In Effect Reports (IER's), and Completion Reports (CR's)
- Managed configuration records, circuit wiring diagrams, equipment configuration documents, and tracking databases and spreadsheets
- Resolved technical and personnel issues
- Collaborated with team to cultivate resources and reference material for technical installation, troubleshooting, and maintenance.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination
- Developed project plans to identify key issues, approaches, and performance metrics.
- Researched and resolved barriers to successful system functionality, improving support and issue resolution.
Information technology professional
United States Air Force
Global
08.1982 - 08.2004
- Completed over 22 years of military service. Diversified experience in telecommunications, cryptographic, communications electronics, network, information systems, secure/non-secure telecommunications, network and information systems contracting, design, planning, directing, installations, operations, and maintenance, systems troubleshooting, program management, project management, branch management, superintendent, and operations director in the communications arena and retired at the rank of Senior Master Sergeant.
Branch Manager/Maintenance Manager/Program Manager/Staff Officer
12.2002 - 08.2004
- Developed and applied command communication-electronics and telecommunications guidelines, principles, practices, and policies for 12 Air Mobility Command bases and 13 subordinate organizations worldwide
- Managed workforce, training, budgets, and assignment actions for over 1,200 maintenance technicians
- Provided life-cycle management and logistics support for secure/non-secure network, communications, and electronic systems
- Program Manager for Air Mobility Command's Defense Red Switch Network (DRSN) services; managed a $3 million annual budget providing secure voice/data command and control ability to senior leaders
- Developed government Requests for Information (RFI) and Request for Proposals (RFPs)
- Chief Enlisted Manager for the 363rd Expeditionary Communications Squadron in Saudi Arabia; managed communications and personnel support for 240+ deployed personnel
- Resolved technical and personnel issues in person and remotely
Flight Superintendent
Control Center Andrews Air Force Base
07.2000 - 12.2002
- Directed 115 personnel from seven different career fields in all aspects of network operations and maintenance of 7,500 users non-secure network and 1,500 secure user-network
- Consolidated all sections into one centralized Network Operations Center
- Developed/implemented operations/logistics support plans for personnel and communications
- Devised communications equipment ordering policies; established a Board of Review to ensure need and interoperability, and developed, coordinated, and executed communication systems and supportability requirements for contingencies
- Developed and managed three (36 personnel capacity) network and telecommunications training academies including personnel when assigned
- Managed staff, equipment, formal training, on-the-job training, budgets, quality control, and operational/support programs
Branch Chief
Logistics AFSOUTH
07.1997 - 06.2000
- Directed 22 multi-service/national personnel, coordinated and led policy and procedures of 6 subordinate signal commands at 65 locations throughout 11 countries, impacting 2,000 staff
- Developed and implemented operations/logistics support plans for configuration, maintenance, supportability, and warranty repairs for Southern Region (SR) communications systems and equipment…deployed resources, operating policy and personnel
- Developed logistics policy for communications/information systems and automated data processing equipment; established Board of Review to ensure interoperability and operational need
- Designed, coordinated, and executed communications systems and supportability requirements for contingencies and exercises including Kosovo and Bosnia contingencies
- Conducted managerial compliance inspections of subordinate commands for maintenance, EMSEC, ISEC, supply, and safety throughout 11 countries; verified policy conformance, identified discrepancies, and provided commanders with factual data and proposed fix actions
- Assessed employee performance and developed improvement plans
- Met deadlines by proactively managing individual and team tasks and streamlining processes
Switched Network Supervisor/Branch Chief AFNORTH
01.1996 - 07.1997
Chief, Tactical Networks
Tinker Air Force Base
Oklahoma
09.1993 - 12.1995
Secure Communications Systems Supervisor/Tech
03.1989 - 08.1993
Secure Communications Systems Maintenance Tech Sembach Air Base
03.1986 - 02.1989
Teletype and Cryptographic
Equip Maintenance Tech Detachment
11.1984 - 02.1986
Education
Bachelor of Science - Business Information Systems
08.2004
Associate of Applied Science - Electronic Systems Technology, Electronics
08.1996
Completed two years
Skills
- IT Service Management (ITSM) Oversight
- Resolve Technical Problems
- Service Desk Team Management
- Workforce Planning
- Client Relationships
- Issue and Resolution Tracking
- Customer Communication and Empathy
- Networking Systems Integration
- Organizational Skills
- Support SOP Writing
- Collaborative Team Player
Additional Information
- SECURITY CLEARANCE · , Top Secret SSBI/SSBI PR Date 6/13/2019
Timeline
Program Manager - Atlantic CommTech Corporation
10.2018 - 10.2021
Director of Operations - CoSolutions
11.2015 - 10.2021
Project Manager, Oman & UAE Country Manager - Lockheed Martin
03.2009 - 06.2016
Project Manager, United Arab Emirates - Lockheed Martin
03.2006 - 03.2009
DISA Implementations Manager - Resource Networks
11.2004 - 03.2006
Branch Manager/Maintenance Manager/Program Manager/Staff Officer -
12.2002 - 08.2004
Flight Superintendent - Control Center Andrews Air Force Base
07.2000 - 12.2002
Branch Chief - Logistics AFSOUTH
07.1997 - 06.2000
Switched Network Supervisor/Branch Chief AFNORTH -
01.1996 - 07.1997
Chief, Tactical Networks - Tinker Air Force Base
09.1993 - 12.1995
Secure Communications Systems Supervisor/Tech -
03.1989 - 08.1993
- Secure Communications Systems Maintenance Tech Sembach Air Base
03.1986 - 02.1989
Teletype and Cryptographic - Equip Maintenance Tech Detachment
11.1984 - 02.1986
Information technology professional - United States Air Force
08.1982 - 08.2004
Bellevue University - Bachelor of Science, Business Information Systems
Community College of The Air Force - Associate of Applied Science, Electronic Systems Technology, Electronics