Joseph Reginald Cerizier

Customer service professional with proven ability to drive sales and build strong client relationships. Known for collaborative team efforts and achieving results through adaptability and reliability. Skilled in conflict resolution and upselling techniques, embodying customer-first mindset.

Experienced with customer engagement and sales strategies, ensuring positive interactions and repeat business. Utilizes effective communication and problem-solving skills to address customer needs. Track record of fostering team collaboration and adapting to dynamic work environments.

Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Specializes in [Type] sales.

• Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs. Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes. Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives. Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services. Probe to identify the need of the customer based on vehicle inoperable situation. Identify the customer’s location using Google Maps and other client tools. Provide policy coverage details based on the specific client program. Secure a Service Provider to assist the customer, based on the parameters of the policy’s program. Provide status updates to customers calling after the initial request for assistance was processed.
• Ability to work in multiple queues, handling member and non-member telephone calls regarding multiple inquiry types which include but are not limited to: account/loan/line specific information and transactions (transfers, withdrawals, advances, payments, check orders, password & PIN resets, etc.), all while verifying member specific information to maintain the security of all account information. Process and/or forward external payment requests from members. Assist with member live chats. Cross selling products and services.