Joseph Franso
Cathedral City,CA
Summary
Knowledgeable mechanic with solid background in automotive maintenance and repair. Skilled in diagnosing complex mechanical issues and implementing effective solutions to ensure vehicle safety and performance.
While also having experience in dynamic customer service advisory with a proven track record at Pep Boys Auto Parts & Service, excelling in account management and problem resolution while keeping the team on track.
Overview
7
7
years of professional experience
Work History
Customer Service Advisor
Pep Boys Auto Parts & Service
10.2024 - Current
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Managed complex customer accounts requiring special attention or escalation.
- Contacted customers to service accounts, address issues, and propose new offerings.
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Reconciled accounts, posted daily entries, and conducted financial analysis.
- Maintained accurate records of customer transactions in the dealership database.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Mechanic
Pep Boys Auto Parts & Service
01.2024 - 10.2024
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
Host
Birba
10.2022 - 07.2023
- Reviewed menus in detail to preserve cleanliness and maintain presentation quality.
- Consistently attained punctual seating for guests.
- Welcomed patrons with a warm and hospitable demeanor, fostering a friendly atmosphere from the moment of arrival.
- Addressed customer queries promptly, ensuring effective communication by accurately relaying information.
- Maximized operational efficiency by employing a comprehensive table management framework.
Manager of Operations
Golden Smoke Shop
12.2018 - 12.2021
- Established and sustained vendor relationships to guarantee on-time merchandise supply.
- Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
- Developed and implemented operational policies and procedures to improve efficiency.
- Maintained a secure and inviting atmosphere by strictly enforcing all procedural guidelines.
Server
Oakmont of Segovia
04.2018 - 06.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Memorized new menu items, seasonal changes, and limited-time offerings.
- Followed guidelines for safety, sanitization, and food handling practices.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
Certificate of Technical Studies - Automotive Engineering
College Of The Desert
Palm Desert07-2027
High School Diploma -
Rancho Mirage High School
Rancho Mirage06-2017
Skills
- Communication
- Leadership
- Work Ethic
- Dedicated
- Resilient
Timeline
Customer Service Advisor
Pep Boys Auto Parts & Service
10.2024 - Current
Mechanic
Pep Boys Auto Parts & Service
01.2024 - 10.2024
Host
Birba
10.2022 - 07.2023
Manager of Operations
Golden Smoke Shop
12.2018 - 12.2021
Server
Oakmont of Segovia
04.2018 - 06.2019
Certificate of Technical Studies - Automotive Engineering
College Of The Desert
High School Diploma -
Rancho Mirage High School
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