Summary
Overview
Work History
Skills
Accomplishments
References Available
Languages
Timeline
Generic

Joseph Rodney Stanfill

Antioch

Summary

20 Years Automotive Sales & Advising Experience

30 Years Automotive Repair Experience - All Phases Of Repairs

RO Writer, AllData Experience.

Problem Solver With A Can Do Attitude

Skilled Customer Service Advisor with relevant work history in customer-focused environments. Proven ability to manage customer queries, find solutions and maintain high levels of service quality. Strengths include effective communication, problem-solving skills and adaptability. Previous roles demonstrate significant impact on improving customer satisfaction rates and building strong client relationships.

Overview

26
26
years of professional experience

Work History

Customer Service Advisor

Midas
Walnut Creek
03.2017 - Current

Automotive Service Advisor: Front Counter Sales - Interval Services, Brakes, Tires, Suspension, Driveline, and Maintenance.

  • Communicated repair options clearly to customers, enhancing understanding.
  • Assisted customers in selecting appropriate tire products and services.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Greeted customers and addressed their needs in a professional manner.

Service Advisor - Tire Sales

Kens Tire
Livermore
05.2013 - 08.2016

Front Counter Sales, Commercial Tire Sales, Service Advisor, Engines, Brakes, Transmission, Smog Repairs, Suspension Modifications, Maintenance, Interval Services, Fleet Account Assistance.

  • Assisted customers with tire selection and service recommendations.
  • Developed relationships with customers by providing prompt and courteous service.
  • Assisted customers with product inquiries and service requests.

Tire Sales - Sales Advisor

Big O Tires & Service Center
Brentwood
08.2007 - 08.2011

Tire and Mechanical Sales - Suspension, Brakes - Work Delegation - Inventory Control - Warranty Assistance - Fleet Accounts.

  • Assisted customers in selecting appropriate tire and service options.
  • Assisted customers with product inquiries and service requests.
  • Answered requests and concerns with friendly and knowledgeable service.

Store Manager

Big O Tires & Service Center
Walnut Creek
06.2000 - 06.2007

High Volume Phone Sales - Tire and Mechanical Sales - Payroll - Inventory - Employee Training - Time Management - Maintaining Monthly Goals - Exceeding All Sales Goals For 5 Years.

Our Team Won Store Of The Year

Store Of The Month Several Times

  • Managed daily store operations and ensured high standards of customer service.
  • Trained and supervised staff on sales techniques and product knowledge.
  • Resolved customer complaints promptly, maintaining a positive shopping experience.

Skills

  • Customer relationship management
  • Automotive diagnostics
  • Effective communication
  • Attention to detail
  • Customer engagement
  • Building rapport
  • Work order preparation
  • Appointment scheduling
  • Assertiveness
  • Retail sales customer service
  • Professional telephone demeanor

Accomplishments

Our Team At Big O Tires Won Store of The Year 

We Also Won Store of The Month Several Times  

Accomplished & Efficient In Sales And Mechanical Repairs




References Available

Available Upon Request

Languages

English
Professional
Spanish
Limited

Timeline

Customer Service Advisor

Midas
03.2017 - Current

Service Advisor - Tire Sales

Kens Tire
05.2013 - 08.2016

Tire Sales - Sales Advisor

Big O Tires & Service Center
08.2007 - 08.2011

Store Manager

Big O Tires & Service Center
06.2000 - 06.2007
Joseph Rodney Stanfill