Joseph T. Sims
Corona,CA
Summary
Skilled Assistant Community Manager with deep understanding of resident preferences and business operations requirements. Successful history of meeting occupancy and payment goals while improving community satisfaction. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
18
18
years of professional experience
Work History
Assistant Community Manager
Greystar Property Management
01.2022 - Current
- Met with residents to gather information and develop effective solutions.
- Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct 3-person team.
- Received and processed resident payments, and updated system accounts with latest information.
- Evaluated property conditions and recommended improvements.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Worked with maintenance staff to complete timely repairs.
- Worked with local rent relief companies to assist tenants with getting approved for rental assistance.
- Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
- Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
- Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
- Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
- In the absence of the community manager organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community.
Assistant Community Manager
Greystar Property Management
06.2019 - 01.2022
- Completed daily transactions and tasks related to financial operation of community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts.
- Operates property management software (Yardi/LRO) and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure integrity of system.
- Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue
- Follows the Company's established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings
- Acts as the on-site supervisor in t absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices
- Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community's performance, and responding to owner requests as needed
- Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team
- Collaborated with corporate during interior/exterior renovations and construction.
- Resolved tenant issues quickly.
Leasing Professional
Greystar Property Management
10.2015 - 06.2019
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Supervised work of contracted employees to keep on task for timely completion.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in team-building activities to enhance working relationships.
- Oversaw daily operations to ensure high levels of productivity.
- Developed and maintained courteous and effective working relationships.
- Led projects and analyzed data to identify opportunities for improvement.
- Performed background checks on over all apartment applicants.
Leasing Consultant
The Capri, Marina Del Rey
06.2011 - 10.2015
- Greets prospects, describes property, and all amenities offered, and conducts tours of the model apartments, and property
- Rovides excellent customer service to all internal and external customers
- Uccessfully leases apartments by meeting customer needs
- Andles resident complaints in a timely manner
- Andles personal information for both potential tenants and residents, and meets the companies security requirements
- Andles personal checks, and money orders for application fees, deposits and rent
- Eets monthly lease requirements set by management
- Tilize company resources under the direction of the Community Manager to facilitate leasing.
- Rovides both move in and move out inspections
Leasing Consultant
Upland Village Green Apartments
03.2010 - 06.2011
- Greets prospects, describes property, and all amenities offered, and conducts tours of the model apartments, and property
- Aintain high occupancy levels by demonstrating the value in our community to prospective residents
- Uccessfully lease apartments by meeting customers' needs
- Valuate the needs of our customers while communicating the corresponding benefits
- Upport the basic property benefits by recording accurate data on prospects, new residents and activity of current residents
- Tilize company resources under the direction of the Community Manager to facilitate leasing.
- Id in achieving financial goals by effectively qualifying prospective residents and verifying applications
- Repare lease documents and related paperwork
- Romote positive and proactive resident relations by working to make the living experience the highest quality.
Leasing Consultant
Fairfield Properties
02.2007 - 03.2010
- Opening and closing the leasing office
- Ey Holder
- Andled high call volume
- Rovided daily tours to potential tenants, and update the information to Traffic
- Eet monthly lease requirements set by management
- Aintained the appearance of the model apartments
- Andled resident complaints in a timely manner
- Andled personal information for both potential tenants and residents
- Andled personal checks, and money orders for application fees, deposits and rent
- Rovided both move in and move out inspections
- Rovided excellent customer service to all internal and external customers
Sales Associate
Nordstrom’s
11.2005 - 02.2007
- Process cash, credit, and check transactions daily
- Alance register at the close of a shift
- Aintained the inventory in my department
- Aintained cleanliness of sales floor
- Ccepting new product shipments
- Chieving monthly sales goals
- Roviding excellent customer service to all internal and external customers
- Alance register at the close of a shift
- Chieving monthly sales goals
- Roviding excellent customer service to all internal and external customers
Education
High School Diploma -
Valley View High School
Moreno Valley, CA06.2000
Computer Networking
Riverside Community College
Moreno Valley, CA08.2000
Skills
- Daily operations oversight
- Amenities expertise
- Property tours and inspections
- Payment management
- Property Inspections
- Staff Management
- Administrative support
- Leasing and sales
Timeline
Assistant Community Manager
Greystar Property Management
01.2022 - Current
Assistant Community Manager
Greystar Property Management
06.2019 - 01.2022
Leasing Professional
Greystar Property Management
10.2015 - 06.2019
Leasing Consultant
The Capri, Marina Del Rey
06.2011 - 10.2015
Leasing Consultant
Upland Village Green Apartments
03.2010 - 06.2011
Leasing Consultant
Fairfield Properties
02.2007 - 03.2010
Sales Associate
Nordstrom’s
11.2005 - 02.2007
High School Diploma -
Valley View High School
Computer Networking
Riverside Community College