Joseph T Williams
Glencoe,IL
Overview
20
20
years of professional experience
Work History
Executive Director
Rural and Renewable Energy Agency
Monrovia, Liberia
10.2018 - 03.2024
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends using local alternative sources
- Developed and implemented strategic plans to ensure Rural Access to Electricity.
- Created a collaborative environment that fosters innovation and encourages employee engagement.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Organized regular meetings with board members to discuss progress on initiatives and solicit feedback.
- Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
- Ensured legal compliance by staying abreast of relevant laws, regulations, standards, guidelines.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Performed risk assessments across multiple areas of operations in order to identify potential issues before they arise.
- Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis.
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Authored reports outlining progress on projects or initiatives for senior leadership review.
- Secured funding from public and private sources through grant writing activities or other fundraising efforts.
- Developed marketing strategies to promote the organization's mission throughout the community.
- Collaborated with external vendors to provide cost-effective solutions for services such as IT support or human resources management.
- Maintained positive relationships with media outlets to increase visibility of organizational activities.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Set organization direction and developed strategies and tactics to fulfill mission.
- Delivered speeches and attended industry conferences to promote company image and engage with buyers.
- Strengthened company business by leading implementation of new projects and procedures.
- Successfully improved employment turnover through creating incentive and training programs.
- Reviewed and approved annual operating and capital budgets for company.
Deputy Executive Director
Liberia Agency for Community Empowerment
Monrovia, Liberia
02.2018 - 10.2018
- Coordinated and supervised the day-to-day operations of the organization.
- Evaluated existing programs and services to identify areas of improvement or growth opportunities.
- Oversaw the development of annual operating plans and budgets in collaboration with Executive Director.
- Served as a liaison between executive team members and board of directors for communication purposes.
- Analyzed financial data, budgets, and expenditures to ensure compliance with regulations.
- Managed recruitment processes from job postings through onboarding new employees.
- Assisted Executive Director in developing long-term strategic planning initiatives.
- Maintained relationships with external stakeholders such as vendors, customers, donors.
- Directed administrative functions such as payroll processing, accounts payable and receivable management, purchasing decisions.
- Conducted regular meetings with staff and management to ensure efficient workflow.
- Advised Executive Director on budgeting decisions regarding staffing levels, capital investments.
- Ensured that all legal requirements were met by implementing necessary changes in organizational structure.
- Developed strategies to optimize organizational performance and cost effectiveness.
- Monitored progress towards goals set by Executive Director while providing feedback on performance metrics.
- Supervised special projects related to fundraising activities or other programmatic needs.
- Established strategic direction and goals to accomplish objectives.
- Recruited, hired, and trained employees on operations and performance expectations.
- Implemented procedures to create competitive advantage in market.
- Recommended appropriate staffing techniques to meet demands and manage costs.
- Strengthened company business by leading implementation of new projects and procedures.
Technical Support Representative
Time Warner Cable
Irving, TX
07.2007 - 06.2017
- Conducted workflow analysis, space design or cost comparison analysis.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Stayed abreast of latest software developments to enhance job knowledge.
Technical Support Representative
Telvista Call Center
Dallas Center, TX
01.2004 - 06.2007
- Analyzed data from customer surveys to identify trends in customer needs and requests.
- Troubleshot customer inquiries related to software and hardware issues.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Developed system documentation, user manuals, FAQs, troubleshooting guides.
- Monitored customer feedback to ensure high levels of satisfaction.
- Participated in special projects as assigned by management team.
- Provided training and guidance to junior staff members as needed.
- Provided technical assistance to customers through phone, email and chat support.
- Collaborated with other departments such as sales, marketing, and engineering, as required.
- Documented all activities related to technical support including processes, updates, changes made.
- Diagnosed system errors and implemented solutions to resolve them.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Education
BBA - Public Administration
University of Liberia
Monrovia, Liberia05-2033
High School Diploma -
St. Francis High School
Liberia10-2001
Skills
- Grant Writing
- Operations Management
- Report compilation
- Strategic Planning
- Staff Management
- Human Resources
- Financial Management
- Business Development
- Program Management
- Government relations
- Budgeting and financial management
- Resident satisfaction
- Communications strategy
- Team leadership, training, and development
- Corporate Governance
- Public Speaking
- Project Management
- Partnership Development
- Crisis Management
- Stakeholder Relations
- Quality Control
Timeline
Executive Director
Rural and Renewable Energy Agency
10.2018 - 03.2024
Deputy Executive Director
Liberia Agency for Community Empowerment
02.2018 - 10.2018
Technical Support Representative
Time Warner Cable
07.2007 - 06.2017
Technical Support Representative
Telvista Call Center
01.2004 - 06.2007
BBA - Public Administration
University of Liberia
High School Diploma -
St. Francis High School
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