Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic
Joseph Uriah Perry

Joseph Uriah Perry

Wildomar,CA

Summary

To find a job that coincides with my creative and sociable skill set. I am resourceful and productive, consistently achieving high efficiency in task completion. In my past roles, I have proven myself to be proficient in customer satisfaction through effective communication and leadership skills. I am committed to delivering exceptional guest experiences in a fast-paced environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Activity Operations Supervisor

Hyatt Vacation Club The Welk
Escondido, CA
07.2024 - Current
  • Managed daily operations, including item distribution, guest concerns, and transactions.
  • Led and facilitated resort activities such as beer tastings, museum tours, and theater operations.
  • Implemented strategies to enhance cost efficiency in activities and labor utilization.
  • Coordinated with various departments to ensure seamless communication and collaboration.
  • Executed event planning and coordination for diverse activities throughout the resort.
  • Updated Experience Calendar monthly to reflect scheduled activities accurately.
  • Conducted disciplinary conversations and provided coaching to team members.
  • Facilitated payroll processes and approved schedule changes as needed.

Guest Services Supervisor / Trainer

Crypto.com Arena / Peacock Theater
Los Angeles, CA
01.2019 - 07.2024
  • Supervised team members across multiple venue locations to ensure operational efficiency.
  • Executed administrative duties, including phone calls, scheduling, and paperwork management.
  • Utilized Microsoft Excel, PowerPoint, SharePoint, Teams, and Outlook for effective communication.
  • Coached and disciplined team members to uphold performance standards.
  • Enforced strict credential policies to maintain event security and compliance.
  • Collaborated with production teams, stage managers, security, and catering for seamless event execution.
  • Managed crowd control measures to ensure guest safety and comfort.
  • Assisted VIP guests by providing personalized escort services throughout events.

Attractions Engineer Cast Member

Disneyland Resorts
Anaheim, CA
09.2017 - 11.2018
  • Ensured quality assurance for guest ride experiences across various operator roles.
  • Conducted visual safety inspections and managed multiple queues, including standby and fast pass.
  • Collaborated at VIP events hosting high-profile individuals.
  • Executed effective crowd control strategies to maintain safety and organization.
  • Promptly loaded and unloaded guests while adhering to set count quotas.
  • Delivered exceptional customer service and resolved conflicts efficiently.

Audio Engineer / Stagehand

Highlander Auditorium
Upland, CA
01.2016 - 08.2017
  • Assisted auditorium staff in all aspects of live show production, including microphone setup and sound board operation.
  • Maintained professionalism while collaborating with performers ranging from youth dance competitions to celebrity musicians.
  • Executed lighting and sound equipment teardown efficiently post-production.
  • Utilized proper radio communication to enhance team coordination during events.
  • Adapted swiftly to last-minute changes and adjustments as needed.
  • Operated sound booth and managed various sound equipment effectively.
  • Played sound cues and coordinated directly with PA during rehearsals and live performances.

Education

Certificate - Artist, Producer, Entrepreneur Program

Musicians Institute
Los Angeles, CA
06-2021

Certificate - Intermediate Stage Technology

Highlander Auditorium
Upland
08-2017

Highschool Diploma - General Education

Upland High School
Upland, CA
06-2017

Skills

  • Multitasking in teams
  • Public communication
  • Customer service
  • Conflict resolution
  • Stage and music production
  • Microsoft applications
  • Theater maintenance
  • Photoshop proficiency
  • Songwriting skills
  • Vocal performance
  • Office administration

References

Justyne, Gutierrez, Guest Services Coordinator, Peacock Theater

 jgutierrez@peacocktheater.com, (213) - 763 - 6041

Jevaughn, Yorke, Assistant Production Manager, Peacock Theater

 jyorke@peacocktheater.com, (323) - 691 - 8160

Evan, Fleming, Activity Operations Manager, Hyatt Vacation Club The Welk

evan.fleming@vacationclub.com, (442)-400-4629

Katsuya, Sezaki, Music Theory Instructor / Music Mentor and Sound Engineer

musicatsuya@gmail.com, (213) - 359 - 4088

Certification

  • Certificate in Intermediate Stage Technology
  • Certificate for completion of the "Audio, Producer, Entrepreneur" program
  • Certification for Logic X Pro

Timeline

Activity Operations Supervisor

Hyatt Vacation Club The Welk
07.2024 - Current

Guest Services Supervisor / Trainer

Crypto.com Arena / Peacock Theater
01.2019 - 07.2024

Attractions Engineer Cast Member

Disneyland Resorts
09.2017 - 11.2018

Audio Engineer / Stagehand

Highlander Auditorium
01.2016 - 08.2017

Certificate - Artist, Producer, Entrepreneur Program

Musicians Institute

Certificate - Intermediate Stage Technology

Highlander Auditorium

Highschool Diploma - General Education

Upland High School

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