Josephus Harper Jr.
Fayetteville,N.C.
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
12
12
years of professional experience
Work History
Patient Access Team Lead Representative
Cape Fear Valley Medical Center
Fayetteville, NC
09.2021 - Current
- Greeting patients and their caregivers on arrival
- Collecting information such as patient details, medical history, billing, and insurance information, etc
- Preparing patient admission and discharge documentation
- Entering information into databases and maintaining accurate records
- Relaying information to relevant staff members
- Informing patients and their caregivers of hospital procedures, policies, and protocols
- Providing patients with billing and payment information
- Dealing with patient questions, concerns, and issues.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Counseled patients on potential financial liabilities and payment requirements.
- Coordinated, monitored and evaluated the daily operations of the department.
- Resolved customer complaints in a timely manner while maintaining high levels of customer service satisfaction.
- Monitored billing processes to ensure accuracy of information entered into system databases.
- Recruited, trained and supervised new staff members in accordance with established guidelines.
- Provided leadership and guidance to Patient Access staff.
Qc Filling Support Spec. 2
Grifols Therapuetics LLC
Clayton, NC
12.2017 - 08.2021
- I work with Quality and Filling to make sure the cleanrooms are sterile, and taking samples of the rooms to make sure the microbes are not too high for the products we are running
- Plus following the SOPs making sure everything is done correctly
- Putting the samples in MODA and SAP, and printing out the PMS reports.
Aseptic filling core tech
Grifols therapuetices LLC
Clayton, NC
11.2016 - 12.2017
- As a fill tech make sure the rooms were clean and ran the fills for the day
- Made sure the product was stored correctly so it can go to packaging and go to the customers.
PLASMA PROCESSOR AND PHLEBOTOMIST
TALECRIS PLASMA RESOURCES
Fayetteville, NC
07.2015 - 11.2016
- PHLEBOTOMIST: Setup, disconnect and operates the automated plasmapheresis machine including response and evaluation of all autopheresis troubleshooting displays, documentation of exception
- Assists in determining the suitability of donors to undergo plasmapheresis prior to venipuncture.
- PLASMA PROCESSOR: Collects and processes donor samples for processing and testing
- Labels samples and freezes units for final packing within required timeframe
- Participates in unit management according to SOP
- Maintains active communication with service areas to ensure accurate documentation and quality.
Paraprofessional/Med Tech
SERENITY THERAPEUTIC SERVICES
Fayetteville, NC
12.2011 - 05.2015
- Maintain excellent patient relationships and develop patient rapport
- Report and changes in patient’s mental or physical condition
- Assist the patient served in accessing community resources including but not limited to accessing civic organizations and benefits
- Attend health-related appointments with the patients
- Participate in treatment plan meeting, audits and committees
- Execute written and oral instruction given by my supervisor
- Dispense and administer medication as ordered by physician and in accordance with State and Serenity Therapeutic Services rules, statues and policy and procedures
- Records and reports effects of the medication
- Maintain the medical records by making sure they are correct and all the information is in order.
Education
BACHELOR DEGREE PROGRAM- ALLIED HEALTH MANAGEMENT -
MILLER MOTTE COLLEGE
04.2015
Associate Applied science-electronic medical records -
Miller motte college
12.2012
Medical billing and coding diploma -
Miller motte college
07.2011
Skills
- Good leadership skills
- Pay attention to detail
- Always on time for work
- Team player
- Hard worker
- Get along well with others
- Patient Education
- Insurance Verification
- Multitasking and Organization
- HIPAA Compliance
- Registration Management
- Insurance Company Knowledgeable
- Payment Processing
- Money Handling
- Team Leadership
- Phone and Email Etiquette
- EMR
Accomplishments
- I have been employee of the month twice sense I have been working for Capefear Valley Hospital.
- I have been promoted to lead staff for patient access.
- I am a dependable staff you can always count on me.
Timeline
Patient Access Team Lead Representative
Cape Fear Valley Medical Center
09.2021 - Current
Qc Filling Support Spec. 2
Grifols Therapuetics LLC
12.2017 - 08.2021
Aseptic filling core tech
Grifols therapuetices LLC
11.2016 - 12.2017
PLASMA PROCESSOR AND PHLEBOTOMIST
TALECRIS PLASMA RESOURCES
07.2015 - 11.2016
Paraprofessional/Med Tech
SERENITY THERAPEUTIC SERVICES
12.2011 - 05.2015
BACHELOR DEGREE PROGRAM- ALLIED HEALTH MANAGEMENT -
MILLER MOTTE COLLEGE
Associate Applied science-electronic medical records -
Miller motte college
Medical billing and coding diploma -
Miller motte college
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