Josephus Wright
Richmond,TX
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued. Proactive Customer Service Executive with the resolve to remain calm under extreme pressure. Ready to take a dedicated career in customer service to a position with an established company. Boost customer satisfaction by analyzing and improving procedures to capitalize on emerging trends and integrate new approaches. Proactive in updating training programs and policies to prevent lags and maintain industry-leading service levels. Highly analytical and objective with methodical approach.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
Liveops
Houston, TX
11.2022 - 01.2024
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Identified opportunities for process improvement within the customer service department.
- Collaborated with other departments to ensure customer satisfaction.
- Generated ideas for improving workflows across the organization's various teams.
- Explained benefits and advantages of different product and service offerings to customers.
Customer Support Specialist
Temiteellc
Houston, TX
10.2020 - 10.2022
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Audited customer account information to identify issues and develop solutions.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Investigated customer complaints regarding product quality or service rendered.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
Customer Service Executive
ACCESSbank
Freetown, Sierraleone
04.2018 - 08.2022
- Provided account information and answered customer inquiries in a timely manner.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
- Identified potential fraud cases and reported them to the supervisor.
- Explained banking procedures and regulations to customers accurately.
- Maintained records of customer accounts including transactions and balances.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
University of Sierraleone
Sierraleone12-2008
Higher Technical Diploma - Electrical, Electronics Engineering Technologies
Bonthe Technical Training College
Sierraleone11-1995
COMPLETION Certificate FOR Tajas Products On TJ1600, TJ100ME - Operations Management
Tana’s Network,Bangalore India
India12-2012
Skills
- Customer Relationship Management
- Issue Escalation
- Payment management
- Customer Needs Assessment
- Account Management
- Satisfaction monitoring
- Presentation Skills
- Technical Support
- Client Engagement
- Call center experience
- Team Collaboration
Timeline
Customer Service Executive
Liveops
11.2022 - 01.2024
Customer Support Specialist
Temiteellc
10.2020 - 10.2022
Customer Service Executive
ACCESSbank
04.2018 - 08.2022
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
University of Sierraleone
Higher Technical Diploma - Electrical, Electronics Engineering Technologies
Bonthe Technical Training College
COMPLETION Certificate FOR Tajas Products On TJ1600, TJ100ME - Operations Management
Tana’s Network,Bangalore India
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