Josephus Haile
Arlington
Summary
Customer Support Specialist with over 10 years of experience providing client-focused technical and service solutions. Proficient in diagnosing hardware and software issues, managing network systems, and delivering exceptional customer service. I am skilled in communication, troubleshooting, and process improvement with a strong foundation in IT and web development. I am seeking an opportunity to provide excellent performance and to translate my skills, knowledge, and abilities to your organization.
Overview
18
18
years of professional experience
Work History
Delivery Driver Helper
Ups Delivery
11.2025 - Current
- Assisted drivers in loading and unloading delivery vehicles efficiently.
- Collaborated with team members to ensure timely deliveries and customer satisfaction.
- Operated hand trucks and pallet jacks to move heavy packages safely.
- Maintained accurate records of deliveries and inventory levels throughout shifts.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Adapted quickly to changing route schedules or other unforeseen circumstances requiring adjustments in delivery plans, ensuring minimal impact on overall delivery timelines.
- Enhanced delivery efficiency by assisting drivers in navigating routes and organizing packages.
- Optimized package retrieval at each stop through a thorough understanding of the truck''s layout and organization of packages according to delivery sequence.
IT Technician
Run Solutions LLC
10.2012 - 11.2025
- Designed and implemented customized software solutions to meet client requirements.
- Completed troubleshooting equipment, repairs, and component replacement to restore functionality.
- Led IT infrastructure projects to enhance system performance and reliability.
- Collaborated with operation technicians on cabling, routing, and system setup to meet deadlines.
- Recommended network security standards and supported infrastructure improvement initiatives.
- Provided remote and on-site technical assistance to clients to resolve software and connectivity issues.
- Resolved problems and conflicts with occasion uncooperative vendors/manufacturers when procured items do not meet with prescribed specifications.
- Served as troubleshooter for operating system software problems and applications and software interfacing problems of an unusual or difficult nature.
- Reviewed installed systems and diagnoses problems encountered in the use of the systems.
- Ensured desktop computers, laptops, and tablets interconnect seamlessly with diverse systems including associated file servers, email servers, etc.
- October 2012- November 2025
- Hours Per Week: 40
- Hybird
Supervisor
Luxury Homes Cleaning Service
11.2018 - 09.2024
- Coordinates with the maintenance team to facilitate major repairs and renovations, minimizing disruptions to campus activities and adhering to strict timelines
- Performs a wide range training of cleaning tasks, including sweeping, mopping, dusting, and vacuuming, resulting in a consistently clean and well-maintained environment.
- Report and address 100% of maintenance and safety issues promptly, enhancing overall facility safety.
- Collaborate with a team of custodial staff to devise a more efficient cleaning schedule, saving 20% in operational costs.
- Help train new custodial hires in cleaning protocols and equipment usage.
- Act promptly in emergency cleaning situations, reducing potential risks and hazards.
- Maintains positive communication with facility staff, ensuring a harmonious work environment.
- Hours Per Week: 35
- Trained and mentored new custodial staff on best practices and safety protocols.
- Supervised daily cleaning operations, ensuring adherence to high-quality standards.
Sales Associate
Liquor Depot
04.2023 - 03.2024
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in inventory management, ensuring optimal stock levels for seamless operations.
- Collaborated with team members to achieve sales targets through effective merchandising strategies.
- Trained new sales associates on product knowledge and customer engagement techniques.
- Analyzed sales data to identify trends and adjust promotional strategies accordingly.
- Led team initiatives to enhance store presentation and maximize product visibility.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Graphic Artist (Freelance/Contract)
Artistic Encounter Tattoo and Art Studio
09.2007 - 10.2013
- Created digital and print designs using Adobe Creative Suite.
- Trained team members in graphic design software and file management.
- Supported web and digital media design projects, maintaining strong communication with clients.
- Designed marketing materials. Create graphics for social media, product packaging, websites, and advertisements that align with brand identity.
- Collaborated with team members. Work closely with copywriters, creative directors, and marketing teams to ensure cohesive visual concepts.
- Executed high-quality illustrations for both tattoos and promotional materials, enhancing studio visibility.
- Maintained brand guidelines. Ensure consistency across all visual designs to build a strong brand identity.
- Developed visual concepts. Brainstorm and execute ideas that align with the company’s goals and target audience.
- Adapted designs for various mediums. Tailor visuals for digital platforms, print, and multimedia projects.
- September 2007 – October 2013
- Hours Per Week: 40
Education
Associate of Arts - Web Development
Richland College
Dallas, TXSkills
- Technical support expertise
- Customer relationship management
- System setup and configuration
- Network setup and support
- Ticketing system management
- Project process improvement
- Proficient in Windows, macOS, and Linux
- Experience with Adobe and web applications
- Proficient in managing Windows 10 and 11 environments
- Skilled in utilizing Adobe Creative Suite
- Proficient in Office Suite tools and functionalities
- IT change implementation
- Assessment of architectural systems
- Project execution
Timeline
Delivery Driver Helper
Ups Delivery
11.2025 - Current
Sales Associate
Liquor Depot
04.2023 - 03.2024
Supervisor
Luxury Homes Cleaning Service
11.2018 - 09.2024
IT Technician
Run Solutions LLC
10.2012 - 11.2025
Graphic Artist (Freelance/Contract)
Artistic Encounter Tattoo and Art Studio
09.2007 - 10.2013
Associate of Arts - Web Development
Richland College