Joseph W. Glezen IV.
Lumberton,NC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Proven leader with a track record of enhancing customer satisfaction and increasing store profitability at NAPA Auto Parts through effective inventory management and innovative marketing strategies. Skilled in staff supervision and problem-solving, adept at fostering customer relations and driving sales growth. Achieved significant improvements in store operations and employee performance.
Overview
25
25
years of professional experience
Work History
Store Manager
NAPA Auto Parts
10.2011 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Newspaper Carrier
Robesonian
06.2005 - 09.2011
- Assembled and bagged newspapers prior to delivery.
- Delivered newspapers and flyers to about [Number] homes daily.
- Maintained punctual delivery times for consistent customer service experience.
- Distributed papers in various weather conditions during early morning.
- Built strong relationships with customers, addressing concerns and resolving issues promptly.
- Improved route efficiency with careful planning and route optimization techniques.
- Provided exceptional customer service, responding promptly to inquiries or requests from clients.
- Increased customer satisfaction by delivering newspapers in a timely and accurate manner.
- Secured papers on delivery vehicles to limit losses and damages.
- Ensured safe driving practices while navigating various weather conditions and road situations.
Counter Salesperson/Parts Delivery Driver
Prevatte Auto Parts
07.1999 - 06.2005
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
- Kept abreast of new products and promotions within the company repertoire so as to offer timely suggestions tailored specifically towards individual client tastes.
- Restocked, rotated and visually merchandised products for maximum sales.
- Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
- Ensured timely delivery of auto parts to various clients, enhancing customer satisfaction and loyalty.
Education
No Degree - Business Management Courses
Robeson Community College
Lumberton, NCGED -
Lumberton Senior High School
Lumberton, NC05.1999
Skills
- Problem-Solving
- Inventory Management
- Shift Scheduling
- Recruiting and Hiring
- Staff Supervision
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Store operations
References
Cameron Fluery Off-Road Perfection (910)301-3980
Terry Taylor Top Notch Auto (910)738-4152
Freddie Hornbuckle Top Notch Auto (910)738-4152
Freddy Smith Wilcox Auto Sales & Service (910)738-3847
Timeline
Store Manager
NAPA Auto Parts
10.2011 - 01.2024
Newspaper Carrier
Robesonian
06.2005 - 09.2011
Counter Salesperson/Parts Delivery Driver
Prevatte Auto Parts
07.1999 - 06.2005
No Degree - Business Management Courses
Robeson Community College
GED -
Lumberton Senior High School