Joseph W. Rauseo Jr
Philadelphia,PA
Summary
Organized, dependable and seasoned professional with 10+ years of management experience in fine dining, fast casual and institutional food service operations. Skilled in working under pressure and adapting to new situations and challenges, producing top notch customer service and satisfaction. Successful at managing multiple priorities with a positive attitude.
Overview
20
20
years of professional experience
Work History
Operations Manager
Strother Enterprises
02.2021 - Current
- Supervised operations staff of 10th Street Market @Live! Casino ensuring employees remained compliant with company and client policies and procedures.
- Lead hiring, onboarding and training of new hires to fulfill business requirements utilizing Paychex Flex HR platform.
- Manage sales, staffing, operations and execution of catered events (Legacy Culinary).
Staffing Manager & Event Supervisor
Feast Your Eyes Catering
02.2016 - 03.2020
- Responsible for management and communication of 50+ FOH staff schedule utilizing online resources.
- Supervised high-end, on and off premise catered events as needed.
- Recruited and hired employees as event servers, bartenders, BOH and support staff.
- Managed onboarding and training of FOH team to produce high level of service and customer satisfaction.
- Mitigated risk factors in the recruitment process by conducting thorough background checks and reference verifications for potential candidates.
Event Server/ Bartender
12th Street Catering
06.2011 - 03.2015
- Provided friendly, courteous service to create memorable moments for guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
Retail Supervisor
Sodexo Campus Dining
01.2005 - 06.2011
- Trained and supervised student employees in Cafe setting on Drexel University Campus.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
Education
Some College (No Degree) - Liberal Arts And General Studies
Community College of Philadelphia
Philadelphia, PASkills
- Team Leadership
- Fine Dining Operations Management
- Customer Service
- Staff hiring, training and mentorship
- MS Office, Asana, Google Workplace
- Project planning and development
- Schedule and Time Card Management
- Attention to detail
Timeline
Operations Manager
Strother Enterprises
02.2021 - Current
Staffing Manager & Event Supervisor
Feast Your Eyes Catering
02.2016 - 03.2020
Event Server/ Bartender
12th Street Catering
06.2011 - 03.2015
Retail Supervisor
Sodexo Campus Dining
01.2005 - 06.2011
Some College (No Degree) - Liberal Arts And General Studies
Community College of Philadelphia
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