Joseph Watson
Washington,District Of Columbia
Summary
Proven leader in facilities management, notably with C&W Services, where I enhanced operational efficiency and team productivity. Expert in cleaning expertise and project planning, I successfully negotiated cost-saving vendor contracts and developed impactful employee training programs. My approach prioritizes customer satisfaction and meticulous attention to detail, driving significant improvements in service delivery and workplace safety. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Innovative Supervisor with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills.
Overview
9
9
years of professional experience
Work History
Daytime Janitorial Supervisor
National Geographic Society
09.2022 - Current
- Collaborated with other supervisors to establish best practices in janitorial services, leading to increased efficiency across all teams.
- Developed strong relationships with vendors to negotiate better prices on bulk purchases of cleaning supplies, reducing overall costs without compromising product quality.
- Resolved personnel issues professionally, fostering a positive work atmosphere among the janitorial staff.
- Coordinated with other departments within the organization to address potential issues proactively and maintain an optimal level of service for all clients.
- Oversaw budgeting processes for the department, optimizing spending on supplies and labor while consistently meeting financial targets set by management.
- Ensured compliance with company policies and procedures as well as local, state, and federal regulations related to janitorial services.
- Assisted in the hiring process by interviewing candidates and making informed hiring decisions based on skills, experience, and fit within the team dynamic.
- Provided ongoing coaching for staff members, resulting in continuous growth in their knowledge and skillsets.
- Maintained a safe working environment by enforcing proper safety protocols and promptly addressing potential hazards.
- Organized and facilitated regular team meetings, fostering open communication and promoting a sense of camaraderie among staff members.
- Conducted regular performance evaluations to identify areas of improvement and provided constructive feedback to staff members.
- Improved overall facility cleanliness by implementing efficient cleaning schedules and routines.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Monitored staff performance and provided feedback to drive productivity.
Account Manager
Red Coats
02.2020 - 09.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Lead Porter
C&W Services
03.2015 - 11.2018
- Completed sweeping, mopping, and window-cleaning.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Trained new employees on proper cleaning techniques, safety protocols, and company procedures to ensure consistency in service delivery.
- Continuously sought opportunities for professional development by attending industry conferences, workshops, and training sessions to stay up-to-date on best practices and emerging trends in the facilities management field.
- Collaborated with other departments to address facility maintenance issues promptly, reducing downtime and inconvenience for guests.
- Developed strong relationships with vendors, negotiating better pricing on supplies and equipment to minimize costs while maintaining quality standards.
- Conducted regular quality checks to maintain the highest standards of cleanliness throughout the facility.
- Assisted with inventory management, ensuring adequate stock levels and timely reordering of supplies.
- Resolved customer complaints quickly and professionally, fostering positive relationships with clients.
- Assessed high-traffic areas, hallways, lobby areas, and reception for cleanliness.
- Maintained building exteriors for professional, clean presentation standards.
- Performed cleaning and maintenance duties as directed.
- Managed porter team effectively through clear communication, regular feedback sessions, and performance evaluations.
- Coordinated work schedules for porters, optimizing coverage during peak hours and periods of high workload.
- Participated in emergency response drills to improve preparedness for potential incidents or natural disasters affecting the facility''s operations.
Daytime Janitorial Supervisor
C&W Services
03.2018 - 02.2020
Education
High School Diploma -
James Madison High School
06.2010
Skills
- Cleaning Expertise
- Restroom maintenance
- Team Management
- Waste disposal
- Chemical Handling
- Window Cleaning
- Carpet cleaning
- Work Scheduling
- Supply Ordering
- Supervisory Experience
- Janitorial process improvement
- Project Planning
- Customer Service
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Clear Communication
- Team Collaboration
- Creative Thinking
- Timekeeping
- Work Inspection
- Employee Training and Development
- Decision-Making
- Relationship Building
- Complaints Handling
- Team Coordination
- Grounds Maintenance
- Safety Protocols
Timeline
Daytime Janitorial Supervisor
National Geographic Society
09.2022 - Current
Account Manager
Red Coats
02.2020 - 09.2022
Daytime Janitorial Supervisor
C&W Services
03.2018 - 02.2020
Lead Porter
C&W Services
03.2015 - 11.2018
High School Diploma -
James Madison High School
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