Joetta Johnson
Rolla,ND
Summary
Dynamic and results-driven professional with a proven track record at SMP Health St. Kateri, excelling in patient registration and enhancing operational efficiency. Known for exceptional customer service and teamwork, I leverage strong problem-solving skills and a friendly demeanor to foster positive patient experiences and improve service delivery.
Overview
10
10
years of professional experience
Work History
Chicken Hut
Manager,supervisor
01.2022 - 07.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Patient Registration Representative
SMP Health St.Kateri
08.2021 - 01.2022
- Processed patient registrations efficiently to minimize wait times and enhance patient experience.
- Verified insurance information accurately, ensuring compliance with healthcare regulations and protocols.
- Managed patient data entry using electronic health record systems to maintain up-to-date information.
- Assisted patients with inquiries, providing clear guidance on registration procedures and required documentation.
- Collaborated with medical staff to streamline patient flow and improve operational efficiency in the registration area.
CNA Supervisor
Park View Assisted Living
08.2015 - 05.2021
- Supervised daily operations of nursing assistants, ensuring high-quality patient care and compliance with regulations.
- Conducted staff training programs to enhance skills and improve service delivery in patient support.
- Developed and implemented care plans based on individual patient needs, fostering personalized treatment approaches.
- Monitored performance metrics to identify areas for improvement in caregiving practices among team members.
Education
Associate of Science - General Studies
Turtle Mountain Community College
Belcourt, ND05-2026
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking Abilities
Timeline
Chicken Hut
Manager,supervisor
01.2022 - 07.2025
Patient Registration Representative
SMP Health St.Kateri
08.2021 - 01.2022
CNA Supervisor
Park View Assisted Living
08.2015 - 05.2021
Associate of Science - General Studies
Turtle Mountain Community College