Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose R Castineiras Hitchman

Miami,FL

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Accomplished skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Assistant Store Manager

KFC CORPORATION
01.2023 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Assisted store manager in meeting standards for customer service and quality.
  • Completed routine store inventories.

Education

High School Diploma -

IPU Osvaldo Herrera
La Habana, CUBA
12.2018

Skills

  • Stock Management
  • Store Organization
  • Department Oversight
  • Customer Relations
  • Loss Prevention
  • Customer Service
  • Store Opening and Closing
  • Mentoring and Coaching
  • Sales Techniques
  • Inventory Control
  • POS Systems Operations
  • Sales Strategies
  • Marketing and Promotions
  • Employee Development
  • Administrative Management
  • Inventory Management
  • Configuring Equipment
  • Device Installation
  • Troubleshooting and Repair
  • Installation and Maintenance

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Assistant Store Manager

KFC CORPORATION
01.2023 - Current

High School Diploma -

IPU Osvaldo Herrera
Jose R Castineiras Hitchman