JOSE R DUQUE ROJAS
Summary
Award-winning manager with a proven track record of elevating customer satisfaction and driving sales growth at MajorWorld Chevrolet. Expert in CRM and complex problem-solving, adept at leading teams to exceed targets through innovative strategies and effective communication. Recognized for outstanding leadership and social influence. Results-driven professional with years of experience in sales, customer service, and business development. Demonstrated ability to consistently meet and exceed sales goals, while developing and maintaining successful client relationships. Skilled in data analysis, forecasting, and problem-solving to optimize customer service, increase sales, and identify new business opportunities. Highly motivated self-starter with a passion for providing exceptional customer service and achieving success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Advisor
major world chevrolet
08.2022 - 12.2024
- Developed customer service skills to provide a high level of satisfaction for customers
- Educated customers on features, advantages, and benefits of various products or services offered
- Maximized sales opportunities by effectively cross-selling products and services
- Built relationships with customers through excellent interpersonal communication skills
- Created detailed reports on sales performance and potential opportunities for improvement
- Resolved customer complaints promptly and courteously in order to maintain high levels of customer satisfaction
- Attended regular training sessions in order to stay current with automotive industry changes
- Assisted customers with test drives, answered any questions they had about the vehicles and provided additional information when needed
- Followed up with customers post-sale to verify satisfaction
- Generated sales leads through referrals, cold calls
- Resolved customer complaints regarding sales and service
- Utilized sales techniques and persuasive language to close car sales
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
Manager
OPUS OPS
11.2018 - 09.2022
- Working with opus i won the Teamwork Award2019! Manager of the year
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Monitored team productivity and performance to support goals
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Collaborated with staff to develop and carry out processes, resulting in improved performance
Operations manager
ESMERACORP
05.2015 - 10.2018
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
- Maintained professional working relationships and promoted open lines of communication with staff
- Tracked company inventories and ordered new products to replenish equipment levels
- Conducted regular walkthrough and inspections of company facilities to verify adherence to safety standards
- Evaluated operational costs and identified areas of improvement
- Established work schedules, ensuring job tasks were effectively assigned and completed properly
- Created an environment of open communication between departments that improved collaboration among teams
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
Education
Business Administration - Business Administration
Grancolombiano
01.2016
Master of International Business Management - International Relations
Grancolombiano
01.2012
Skills
- Communication
- Teamwork
- Complex problem-solving
- Technology use, monitoring and control
- Analytical thinking and innovation
- Leadership and social influence
- Sales Strategies
- CRM proficiency
- Client Service
- Sales experience
- Customer service experience
- Sales background
- Closing deals
ASSET
Manager of the year
VEHICLE
Personal vehicle
LANGUAGES
English Fluent
Spanish Native
Russian Intermediate
Hobbies and Interests
Swimming, Running, Hiking, Going out and eating at restaurants, Traveling, reading Books
Certification
Sales Consultant - Certified Chevrolet
PROFESSIONAL DEVELOPMENT CERTIFICATION
Timeline
Sales Advisor
major world chevrolet
08.2022 - 12.2024
Manager
OPUS OPS
11.2018 - 09.2022
Operations manager
ESMERACORP
05.2015 - 10.2018
Business Administration - Business Administration
Grancolombiano
Master of International Business Management - International Relations
Grancolombiano
Similar Profiles
Brian MendozaBrian Mendoza
Car Salesperson at Major WorldCar Salesperson at Major World
Louis OrtizLouis Ortiz
Finance Manager at Major WorldFinance Manager at Major World
Jeury AntonioJeury Antonio
Car Salesman at Major World Chrysler Dodge Jeep RamCar Salesman at Major World Chrysler Dodge Jeep Ram
Jeremy AponteJeremy Aponte
Sales Advisor at FerragamoSales Advisor at Ferragamo
Ashley FariasAshley Farias
Sales Advisor at Best BuySales Advisor at Best Buy