Jose Rafael Castellanos Madera

Results-oriented and highly motivated bilingual Sales Professional with a track record of consistently exceeding monthly sales targets by 20% through strategic selling techniques and delivering exceptional customer service. Known for building strong customer relationships and leveraging comprehensive product knowledge to provide personalized recommendations and upsell additional products and services. Proven ability to resolve customer inquiries and concerns promptly, maintaining a satisfaction rate of 95%. Proficient in utilizing CRM software, such as Salesforce, to document interactions and achieve accurate record-keeping. Committed to upholding policies and procedures while maintaining a friendly and professional demeanor. Actively seeks ongoing training and coaching opportunities to enhance sales and customer service skills. Fluent in English and Spanish, facilitating clear communication and understanding.

REAL ESTATE INVESTOR, 01/2016 - current

• Purchasing, maintaining and selling real estate to gain profits.
• Making a business plan to visualize short- and long-term goals and potential return on investment.
• Keeping track of the market and different properties and demographics with data analysis to determine where to invest.
• Understanding all the risks of an investment and planning for them.
• Collaborating with an accountant to keep track of yearly expenses and tax liability.
• Staying educated on the latest laws and regulations, including basic terminology and economic trends.
• Building a strong professional network to create new business opportunities.