Jose Rafael Mayorga

• Developed long-lasting relationships with clients, resulting in an expanded customer base and increased referrals.
• Managed a diverse portfolio of high-net-worth individuals, effectively addressing their banking and investment needs.
• Played an active role in driving sales targets by proactively pitching new products/services to both existing and prospective clients.
• Provided exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.
• Strong written and communication with team and customers
• Experience in monitoring high yield customers and business accounts
• Manages multiple priorities
• Participated in weekly meeting huddles to help our staff members generate more traffic by different sales strategies
• Adjusted customers account on fraudulent activity report to correct transactions that were never performed.
• Contacted customers by telephone and writing in effort follow up on previous loans and accounts

• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
• Improved customer satisfaction by providing personalized banking solutions and exceptional service.
• Completed contract forms, prepares change of address records, conduct loan interviews, gathers information, compile and analyze to determine member's eligibility to fit our loan and services
• Followed bank procedures and guidelines to practice compliance within the bank, state and federal.
• Analyzed credit rating for determination of approval or denial of loan utilizing knowledge of lending standards and banking principals
• Managed a book of business and worked as their financial advisor on high yield savings accounts for 100k and up.
• Personal Banker 1 June 2015- August 2022
• Support customer and provided recommendations on escalating concerns or complaints
• Worked on building relationships through customer service fostering and outreach as well as proposing appropriate strategies on products and services
• Welcomed customers and followed upon new bank accounts openings
• Customer Service Sales Representative- September 2014- June 2015
• Identify potential fraud/risky accounts and take appropriate action to prevent losses.
• Analyze and review various of loans; auto, referred home, and personal credit cards, homeloan equity referrals
• collect data and information about our customer to provide external referrals providing solutions
• Accuracy and actions for the bank and client by navigating two different

systems and abiding by all regulatory policies.