Joserah Schenck
Dumfries,VA
Summary
Dynamic Assistant Manager at Citi Trends with a proven track record in enhancing customer satisfaction and driving sales through effective team leadership and problem-solving. Skilled in money handling and staff training, I foster positive customer relations and maintain high standards of service, ensuring a welcoming shopping experience that builds loyalty.
Offering strong interpersonal skills and a keen ability to learn and adapt quickly within a dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in [Desired Position] role.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Citi Trends
09.2024 - 07.2025
- Assisted in daily store operations and maintained optimal merchandise presentation.
- Supported management in training and mentoring new team members.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Executed visual merchandising strategies to drive sales performance.
- Developed and maintained documentation standards for Markdown files.
- Conducted quality assurance checks on Markdown outputs for accuracy and readability.
- Supported team members in troubleshooting Markdown-related issues and solutions.
- Conducted regular audits of written materials to maintain consistency in tone, style, and formatting following established guidelines.
- Facilitated smooth transitions during organizational changes by maintaining up-to-date documentation in an accessible, markdown-based format.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Crew Member
Chipotle
04.2024 - 08.2024
- Provided exceptional customer service, ensuring satisfaction and fostering positive experiences.
- Operated cash register accurately, handling transactions efficiently to maintain smooth flow.
- Collaborated with team members to optimize workflow, enhancing overall productivity during peak hours.
- Maintained cleanliness and organization of work area, adhering to safety and sanitation standards.
- Stocked inventory and ensured prompt replenishment of supplies to meet customer demand effectively.
- Engaged with customers proactively, addressing inquiries and resolving issues promptly to enhance loyalty.
- Assisted in training new crew members on operational procedures and customer engagement techniques.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Caregiver
Care Advantage, Inc.
01.2024 - 08.2024
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored client health and safety, ensuring timely response to needs.
- Provided emotional support through compassionate communication and companionship.
- Maintained cleanliness in living spaces, promoting a safe environment.
- Collaborated with healthcare professionals to coordinate care plans effectively.
- Documented client progress and changes in condition for accurate reporting.
- Adapted care approaches based on individual client preferences and requirements.
- Engaged clients in social and recreational activities to improve quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Lead Cashier
Gabes, Gabriel Brothers
06.2022 - 01.2023
- Managed cash register operations to ensure accurate transactions and customer satisfaction.
- Trained new cashiers on point-of-sale systems and customer service protocols.
- Assisted in inventory management by tracking product availability and restocking supplies.
- Resolved customer inquiries and issues to enhance shopping experience and loyalty.
- Collaborated with team members to streamline checkout processes for efficiency.
- Implemented promotional displays to boost sales and improve store visibility.
- Maintained cleanliness and organization of checkout area to comply with health standards.
- Monitored cash drawer accuracy and performed end-of-day reconciliations consistently.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
Residential Aide
Sevita
08.2021 - 11.2021
- Assisted residents with daily living activities, ensuring comfort and safety.
- Collaborated with healthcare professionals to implement individualized care plans.
- Monitored resident behavior and reported changes to supervisory staff promptly.
- Facilitated recreational activities to promote social engagement among residents.
- Maintained cleanliness and organization of living spaces to enhance resident environment.
- Advocated for resident needs, ensuring their voices were heard in care discussions.
- Implemented feedback mechanisms to improve service delivery and resident satisfaction.
- Complied with relevant regulations governing residential care facilities; participated in ongoing training opportunities to enhance professional knowledge continually.
- Participated in regular performance evaluations to identify areas for improvement and professional growth; proactively implemented feedback received from supervisors to enhance service delivery quality consistently.
- Supported meal preparation efforts by assisting with menu planning, portioning food items appropriately for each resident''s dietary requirements or restrictions while adhering to sanitation guidelines diligently.
Education
Potomac Senior High School
Dumfries, VA06-2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Workload management
- Conflict resolution
- Promotional planning
- Product branding
- Inventory management
- Product and service sales
- Customer service and satisfaction
- Employee engagement
- Hiring and training
- Active listening
- Customer relationship management
- Scheduling and coordinating
Timeline
Assistant Manager
Citi Trends
09.2024 - 07.2025
Crew Member
Chipotle
04.2024 - 08.2024
Caregiver
Care Advantage, Inc.
01.2024 - 08.2024
Lead Cashier
Gabes, Gabriel Brothers
06.2022 - 01.2023
Residential Aide
Sevita
08.2021 - 11.2021
Potomac Senior High School
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