Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jose Ramon Chavez- Gonzalez

Discovery Bay,CA

Summary

Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Veterinary Assistant

Adobe Animal Hospital Mobile
Concord
04.2024 - Current
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Assisted veterinarians in examining animals.
  • Organized operating room ahead of procedures and assisted veterinarians during surgeries.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Communicated with veterinarians and staff members to maintain patient flow.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Released patients to owners with care directions from veterinary staff.
  • Operated radiographic and ultrasound equipment.
  • Assisted doctors and technicians by soothing upset or frightened animals.
  • Delivered attentive, courteous service to promote overall patron satisfaction.

Facility Attendant

City Of Concord, California
Concord, CA
10.2023 - 12.2023
  • Cleaned and sanitized restrooms, locker rooms, showers and other areas of the facility.
  • Provided customer service assistance to visitors by answering questions regarding facility programs, services and policies.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
  • Maintained cleanliness of lobby area by dusting furniture and vacuuming carpets.
  • Performed janitorial duties including sweeping, mopping floors, washing windows and walls as needed.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Set up facility areas with supplies, tables and chairs for planned activities.
  • Reported any maintenance issues found during routine checks to supervisor immediately.
  • Greeted guests upon arrival at the facility in a friendly manner while providing directions or information requested.
  • Ensured proper disposal of trash by emptying receptacles into designated containers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.

Technician & Front Desk Receptionist

Safelite
03.2022 - 08.2023
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Researched and implemented new technologies and equipment.
  • Cleaned stains from fabric or garments using spray guns and cleaning fluid.
  • Applied critical thinking and research to address complex issues.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Completed job reports and logs immediately following service calls.
  • Managed maintenance activities, supervised staff and inspected equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Organized work to meet demanding production goals.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Recognized by management for providing exceptional customer service.

Crew Member

purpose built
Oakley
10.2022 - 03.2023
  • Addressed customer inquiries via email or telephone in a professional manner.
  • Created visual displays that attracted customers to merchandise in the store.
  • Assisted customers with selecting items based on their individual needs and preferences.
  • Assisted customers with product selection based on their individual needs.
  • Processed returns and exchanges according to company policy while providing excellent customer service.
  • Performed daily opening and closing duties such as counting cash drawer contents, reconciling discrepancies, restocking shelves.
  • Monitored stock levels and placed orders with vendors when necessary.
  • Developed and implemented store policies and procedures to ensure efficient operations.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Grocery Store Clerk

Safeway
07.2019 - 11.2020
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Checked personal identifications during alcohol and tobacco sales.
  • Retrieved items for customers and verified prices.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed customer orders through POS system, ensuring accurate identification and input of codes for extensive produce items.
  • Verified prices of items using price scanners and ensured accuracy of pricing labels throughout store.
  • Cleaned shelves and restocked with new inventory when products stock ran low.
  • Answered phone calls to assist customers with questions and orders.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Served as a backup bagger during busy periods by packing groceries into bags quickly yet carefully.

Education

High School Diploma -

Insight Schools of California
Simi Valley, CA
03.2021

Skills

  • Problem Diagnosis
  • Diagnostic Procedures
  • Training Junior Team Members
  • Repair Knowledge
  • Customer Interaction
  • Issue Resolution
  • Time Management
  • Component Replacements
  • Staff Training
  • Customer Rapport
  • Analytical Software
  • Maintenance Requirements
  • Customer Relationship Management
  • System Troubleshooting
  • Replacement and Repair Work
  • Team Training
  • Workplace Safety
  • Safety Policies and Procedures

Timeline

Veterinary Assistant

Adobe Animal Hospital Mobile
04.2024 - Current

Facility Attendant

City Of Concord, California
10.2023 - 12.2023

Crew Member

purpose built
10.2022 - 03.2023

Technician & Front Desk Receptionist

Safelite
03.2022 - 08.2023

Grocery Store Clerk

Safeway
07.2019 - 11.2020

High School Diploma -

Insight Schools of California

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