Jose S Lajara De La Cruz
Nederland ,TX
Summary
Proven leader and effective communicator, adept in conflict resolution and emergency response. Demonstrated ability to enhance safety and security, achieving a significant reduction in contraband. Skilled in teamwork and collaboration, ensuring efficient operations and positive outcomes in high-stress environments. Resourceful and dedicated with motivational leadership, training and employee supervision experience. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
Work History
Correctional Officer
Texas Dept. of Criminal Justice
06.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Completed intake paperwork, fingerprints, and searches.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
- Supported reentry programs that prepared inmates for successful integration into society.
Merchandise Associate
Lowes Home Improvement Stores
03.2024 - 07.2024
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Updated signage and price tags to reflect current sales.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
Warehouse Lead
Urban Outfitters, Inc.
02.2023 - 12.2023
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Supervised warehouse operations by managing employees during shifts.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Used hand-held scanners and physical logs to accurately track item movements.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
Stocking Associate
Walmart
07.2022 - 12.2022
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Maintained proper rotation of perishable items according to expiration dates, reducing waste and ensuring fresh products were available for customers.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
- Answered customer questions and provided detailed product information.
- Assisted in training new Stocking Associates, sharing best practices and relevant experience.
- Ensured accurate labeling of merchandise through meticulous attention to detail during the stocking process.
- Consistently met or exceeded productivity goals while ensuring compliance with safety guidelines.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Utilized technology tools such as handheld scanners for efficient inventory management throughout the entire stocking process.
- Expedited the unloading process from delivery trucks, minimizing delays in product availability on the sales floor.
- Stocked designated items on shelves, end caps and displays.
Education
High School Diploma -
High For Law Advocacy And Community Justice
New York, NY06.2022
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Mental health awareness
- Correctional facility procedures
- Restraint Techniques
- Safety and security enforcement
- Self-defense tactics
- Observation
- Surveillance
- Contraband Seizure
- Self-defense techniques
- Safety
- Weapons training
- CCTV Monitoring
- Observation Techniques
- Gang Awareness
- Firearm operations trained
- Emergency Management
- Staff Management
- Inmate Classification
- Negotiation
- Facility Maintenance
- Problem-Solving
- Decision-Making
- Time Management
- Task Prioritization
- Cell Inspections
- Public Safety
- Active Listening
- Spanish Fluency
- Complaint Handling
- Customer Engagement
- Relationship Building
- Customer Needs Assessment
- Technical Support
- Teamwork and Collaboration
- Multitasking
- Computer Skills
- Customer service excellence
- Microsoft Office
- Product Knowledge
- Self Motivation
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Critical Thinking
- Verbal Communication
Languages
Spanish
Full Professional
Timeline
Correctional Officer
Texas Dept. of Criminal Justice
06.2024 - Current
Merchandise Associate
Lowes Home Improvement Stores
03.2024 - 07.2024
Warehouse Lead
Urban Outfitters, Inc.
02.2023 - 12.2023
Stocking Associate
Walmart
07.2022 - 12.2022
High School Diploma -
High For Law Advocacy And Community Justice