Jose Samuel Sandoval
Indio,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during roles at Joes Towing and McDonald's. Excelled in towing equipment operation and customer service, significantly reducing wait times and improving response efficiency. Skilled in safe driving and multitasking, consistently achieving recognition for outstanding performance and dedication. Hardworking Transportation professional with superior record of towing cars, vans, and trucks of all sizes using different hauling vehicles. Knowledgeable about roadside assistance procedures and experienced in working with law enforcement professionals. Seasoned driver possessing exemplary safety record and in-depth knowledge of DOT regulations. Skilled in navigating long-haul routes, safely loading and unloading cargo. Committed to providing excellent customer service and delivering freight on time.
Overview
10
10
years of professional experience
Work History
Tow Truck Driver
Joes Towing
05.2016 - Current
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
- Operated with safety and skill to avoid accidents and delays.
- Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
- Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
- Ensured accurate billing by collecting payment from customers at the time of service completion when necessary.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Crew Member
Mcdonalds
08.2014 - 04.2016
- Worked front counter, drive-thru and other areas.
- Took orders and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Increased customer satisfaction with prompt and accurate order taking.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
Shadow Hills High School
Indio, CA05.2015
Skills
Strong Work Ethic
Towing equipment operation
Customer Service
Safe Driving Practices
Heavy Lifting Abilities
Defensive Driving Techniques
Adaptability and Flexibility
Attention to Detail
Route Navigation Software
Multitasking Abilities
Delivery Scheduling
Timeline
Tow Truck Driver
Joes Towing
05.2016 - Current
Crew Member
Mcdonalds
08.2014 - 04.2016
High School Diploma -
Shadow Hills High School
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