José Sosa Márquez

Innovative Computer and Information Systems Manager with proven experience in leading IT departments, managing complex projects from conception to implementation. Skilled in optimizing team dynamics, integrating new technologies, and developing strategies that significantly improve productivity. Demonstrated ability to enhance system operations and streamline workflow processes across various platforms, ensuring operational excellence and robust IT infrastructure support.

• Fruitfully implementation of new systems and technologies in different industries
• Progressively escalating positions in the Information System, Communication and Technology field during a 30-year career
• Improvement of managerial and leadership skills that have helped increasing the performance, development and profit in the companies I have worked for

• Spanish
• English

• Isabella Nelson-Lovell, Finance Director Caribbean, Peterson Integrated Logistics, Eleven Albion, Corner Albion & Dere St, Port of Spain, Trinidad & Tobago, +1 868 222 4243, +1 868 740 4397, inelson.lovell@gmail.com
• Yanet Toro, Complex Assistant Director – Human Resources, Doubletree by Hilton Philadelphia, 237 S, Broad Street, Philadelphia, Pennsylvania, 19107, +1 215 893 1600, +1 215 279 1623, yanet.toro@hilton.com
• Jacqueline Panda, Human Resources Manager, Tobago Hospitality and Tourism Institute, Blenheim, Mount St. George, Roxborough, Tobago, +1 868 660 2196 ext 2007, +1 868 789 9697, jackiepanda@yahoo.com

• Date of Birth: 11/06/69
• Nationality: Venezuelan
• Marital Status: Single

• Hyatt My Learning 2024: An Introduction to Behavioral Agility, Managing Stress, Being your Best Self, Personal Protective Equipment, GHS - Hazard Communications, Fire Extinguisher, Back Injury Prevention, Preventing Slips and Falls, De-Escalation Techniques, Hotel Scurity for Everyone, Accident & Incident Investigation, Injury and Illnes Prevention Programs, Safety Observations, Crisis Management, Elevating Hyatt Guest Experiences, Communication Basics, Teamwork, Training Fundamentals, Paperless - How to Work Paperless, Human Trafficking, Cyber Security & Privacy, Confilct of Interest, Human Trafficking, Code of Business Conduct, Caring for the Planet - Sustainability at Hyatt
• Hyatt My Learning 2023: Back Injury Prevention, Preventing Slips and Falls, Accident & Incident Investigations, De-Escalation Techniques, Fire Extinguisher, GHS - Hazard Communications, Hotel Security for Everyone, Injury and Illness Prevention Programs, Personal Protective Equipment, Safety Observations, Crisis Management, You Are the Shield - Security Hunt, Human Trafficking, Cyber Security & Privacy, Conflict of Interest, Recognize Phishing Attempts, Why Workplace Sustainability Matters
• Hyatt My Learning 2022: Understanding Guest Feedback Through HySat, Cyber Security & Privacy, Code of Business Conduct, Human Trafficking, Waste Management and Diversion, World of Hyatt - How It Works
• Hilton University 2022: Global Inclusion for Manager, Preventing Human Trafficking – Recognizing the Signs, Code of Conduct, Privacy, Cyber Security Existing Team Member, Anti-Corruption
• Hilton University 2021: Global Inclusion for Manager, Preventing Human Trafficking – Recognizing the Signs, Code of Conduct, Privacy, Cyber Security Existing Team Member, Anti-Corruption
• Hilton University, 2020: Property Technology Inspections, Preventing & Reacting to Active Attack Situations, Unconscious Bias, Diversity & Inclusion, Preventing Human Trafficking – Recognizing the Signs, Privacy, Cyber Security Awareness eLearning, Creating an Intentionally Inclusive Guest Experience, Finding and Retaining High Potentials, Recruiting Foundations, Code of Conduct, Hilton Generic Brand Service Standards, Navigating Your Own Emotions
• Hilton University, 2019: Managing Your Career – You and Your Boss, Privacy, Code of Conduct, Anti-Corruption, Strategies for Building a Cohesive Team, Effective Team Communication, Being an Effective Team Member, Accountability in Management, Time Management – Avoiding Time Stealers, The Hilton Way – Front Desk Hilton Honors Welcome, Hilton Honors Overview Training
• Hilton University 2018: Keylogger Awareness Training, The First 90 Days Critical Success Strategies for New Leaders at All Levels, Introduction to Hilton Honors Points & Money Rewards, Self-Assessment, Information Security Policy, Hilton Make it Right – Leader Empowerment, Blue Energy Service Skills Training, Hilton Hotels and Resorts Make it Right Workshop, Records Management for Hotel Team Members, Emergency Procedures Training, HH-100 New Team Member Orientation, Confidential Information & Trade Secrets, Guest Assistance Overview, The Hilton Way – Vision, CRM Day in the Life, Antitrust and Competition
• LinkedIn Learning 2024: How to Build Credibility as a Leader, Leadership Mindsets, Project Management Skills for Leaders, Developing Your Creativity as a Leader, Be the Manager People Won't Leave, Enhance Your Leadership Skills
• LinkedIn Learning 2022: Interviewing Techniques
• LinkedIn Learning 2021: Planning for Your Hybrid Organization
• LinkedIn Learning 2020: Learning Agility, Developing Adaptable Employees, Developing Adaptability as a Manager, Coaching Skills for Leaders and Managers, A Toolkit for Giving and Receiving Better Feedback
• CPR and First Aid for Adult/Child/Infant, 2020, Trinidad & Tobago
• CPR and First Aid for Adult/Child/Infant, 2019, Trinidad & Tobago
• Superior Customer Service, 2017, Trinidad & Tobago
• Management 101, 2011, Trinidad & Tobago
• Couching and Counselling, 2007, Trinidad & Tobago
• Aligning the Leadership Team for Excellence in Service and Results, 2007, Trinidad & Tobago
• The Oz Principle, 2007, Trinidad & Tobago
• The Basic Principles for a Collaborative Workforce, 2007, Trinidad & Tobago
• Various Courses, 2005-2007, Venezuela/Trinidad & Tobago
• Finance for Non-financials, 2006, Venezuela
• Couching, 2005, Venezuela
• Supervision I & II, 2005, Venezuela
• Fire Prevention and Extinction, 2004, Venezuela
• Eco-learning, 2004, Venezuela