Jose Fernando Torres Gallo
Vance,AL
Summary
Results-driven IT Technician with expertise in hardware installation and technical diagnostics. Proven ability to enhance customer satisfaction through effective problem-solving and streamlined service processes, reducing repair turnaround time. Skilled in network and software support, system performance analysis, and security management to optimize user experience in fast-paced environments.
Overview
22
22
years of professional experience
Work History
IT Technician
World Trade Copiers / Copiers Florida
03.2021 - 08.2025
- Resolved hardware and software issues for various copier models efficiently.
- Ensured optimal copier functionality through routine maintenance procedures.
- Enhanced user experience by assisting customers with technical inquiries promptly.
- Streamlined repair processes through team collaboration, improving overall turnaround time.
- Installed copier systems in office environments, ensuring seamless operational integration.
- Conducted training sessions on new equipment features and troubleshooting for staff.
Service Manager
Laser Printer Solutions
04.2013 - 02.2021
- Enhanced customer satisfaction and loyalty by leading service operations effectively.
- Improved technical support skills through implementation of targeted training programs.
- Optimized service workflow and efficiency with strategic development initiatives.
- Ensured adherence to quality standards by managing team performance diligently.
- Streamlined inventory management for printer parts, ensuring timely service delivery.
- Diagnosed and repaired copiers, achieving optimal performance and client satisfaction.
Copier Service Technician
Laser Doctor INC
01.2010 - 04.2013
- Enhanced technician skills by training on repair techniques and troubleshooting methods.
- Identified service needs through client collaboration to create tailored solutions.
- Reduced repair turnaround time by streamlining service processes for greater efficiency.
- Minimized service delivery delays by implementing effective inventory management strategies.
- Provided exceptional customer service through professionalism and meticulous attention to detail.
- Lowered equipment downtime by conducting thorough preventative maintenance checks.
Copier Service Technician
Printer Tech INC
04.2003 - 03.2013
- Ensured prompt repairs through accurate parts inventory management.
- Replaced defective components in computers, enhancing operational efficiency.
- Provided technical support, resolving customer inquiries effectively.
- Diagnosed issues and restored machines to optimal performance levels.
- Resolved malfunctions in computers and automated teller machines swiftly.
Education
No Degree - Aerospace Engineering
Virginia Tech
Blacksburg, VA04-1994
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Remote support
- Parts replacement
- Mechanical repair
- Electrical troubleshooting
- Software installation
- Printer configuration
- Technical diagnostics
- Scanner integration
- Problem-solving abilities
- Reliability
- Excellent communication
Languages
English
Spanish
Native or Bilingual
Timeline
IT Technician
World Trade Copiers / Copiers Florida
03.2021 - 08.2025
Service Manager
Laser Printer Solutions
04.2013 - 02.2021
Copier Service Technician
Laser Doctor INC
01.2010 - 04.2013
Copier Service Technician
Printer Tech INC
04.2003 - 03.2013
No Degree - Aerospace Engineering
Virginia Tech