Summary
Overview
Work History
Education
Skills
Timeline
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Jose Trinidad Tinajero Torres

Bilingual Customer Service/Technical Support
Kent,WA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level tech support position. Ready to help team achieve company goals.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

8
8
years of professional experience

Work History

Amazon Warehouse Associate

Amazon LLC
Kent, WA
Nov - 02.2024
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
  • Packed goods for shipment in accordance with customer instructions.
  • Assisted in loading finished goods onto delivery vehicles as required.
  • Checked all outgoing shipments to ensure accuracy prior to dispatch.
  • Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
  • Adhered strictly to company policies regarding quality control measures throughout the shipping process.
  • Communicated effectively with team members on matters related to work assignments.
  • Used pallet jacks to move items to and from warehouse locations.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Established and maintained good relations with customers, vendors and transport companies.

Amazon Associate Driver

Westman Logistics
Kent, WA
06.2023 - 11.2023
  • Delivered packages to customers in a timely and efficient manner.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Verified the contents of inventory loads against shipping papers.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Assisted with loading and unloading freight when necessary.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Delivered goods and services to customers on time and in excellent condition.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Achieved consistently high customer scores due to exceptional service.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.

Bilingual Customer Service Representative

Wipro Technologies
Guadalajara
05.2016 - 10.2021
  • Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
  • Provided translation assistance for customers with limited English proficiency.
  • Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
  • Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
  • Processed orders accurately and promptly, ensuring timely delivery of goods and services.
  • Utilized multiple computer systems to access customer accounts, process payments, update account status.
  • Communicated effectively with other departments throughout the organization to ensure seamless service delivery.
  • Greeted customers warmly upon arrival at store locations or over the phone.
  • Took ownership of each call by listening attentively to understand individual needs.
  • Followed up with customers after completion of transactions to ensure satisfaction.
  • Monitored incoming emails from customers seeking support or advice.
  • Offered suggestions for alternative solutions if initial attempts failed.
  • Displayed patience and understanding when dealing with difficult situations.
  • Adhered strictly to confidentiality guidelines when handling sensitive information.
  • Processed customer account changes with proprietary software.
  • Met or exceeded sales goals by consistently promoting relevant items to callers.
  • Consulted with customers regarding needs and addressed concerns.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Prevented key account losses by researching discrepancies and correcting problems.

Education

Bachelor of Science - Computer Science

UTEL Universidad
Mexico, ME
02-2021

Skills

  • Order Picking
  • Loading and unloading
  • Warehouse Safety
  • Barcode scanning
  • Packaging and Labeling

Timeline

Amazon Associate Driver

Westman Logistics
06.2023 - 11.2023

Bilingual Customer Service Representative

Wipro Technologies
05.2016 - 10.2021

Amazon Warehouse Associate

Amazon LLC
Nov - 02.2024

Bachelor of Science - Computer Science

UTEL Universidad

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Jose Trinidad Tinajero TorresBilingual Customer Service/Technical Support