Josette Bender
The Villages,FL
Summary
Dynamic nursing and project management professional with extensive experience at Price Waterhouse Coopers LLC and a proven track record in risk management and staff development. Expert in coaching teams to enhance performance and achieve project goals, fostering strong relationships with clients and staff to drive successful outcomes.
Overview
24
24
years of professional experience
Work History
Manager
Price Waterhouse Coopers LLC
04.2002 - 09.2008
- Maintained professional, organized, and safe environment for team members and clients,
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with clients and staff.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from planning phase through implemerntation.
- Monitored project performance to identify areas of improvement and make adjustments as needed.
Manager
Ernst & Young LLC
09.1995 - 06.2000
- Cross-trained client RNs and Physicians to promote team agility and performance of CDI (Clinical Documentation Improvement) training and implementation.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with client staff and physicians through assessment, planning and implementation of CDI.
- Monitored and evaluated nursing staff throughout project phases including provision of education, development and feedback.
Nursing Manager
Methodist Hospital Of Indiana
09.1995 - 06.2000
- Managed a 48 bed high acuity Surgical Trauma unit and an Adult Intensive Care Unit.
- Worked with hospital administration and physicians in development and creation of a 4 bed Step-Down unit.
- Independently resolved feedback from unit staff, physicians, and patients by leveraging clinical judgment and management expertise.
- Coordinated and implemented in-service educational programs focusing on staff and patient needs and development.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
Nurse Manager
Elkhart General Hospital
04.1984 - 06.1990
- Assisted with the development and creation of a 24 bed mrdical unit.
- Coordinated and implemented in-service educational programs for nursing staff as needs were identified.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Managed, directed, and motivated high-quality performance from nursing staff.
- Managed nurses and nursing activities in an 1100-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Established and continuously optimized unit schedules and individual work assignments.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
Education
Master of Science - Healthcare Administration
University of Notre Dame
Notre Dame, INBachelor of Science - Nursing
Adelphi University
Garden City, NY09-1990
Skills
- Risk management
- Goal setting
- Employee onboarding
- Project planning
- Coaching and mentoring
- Time management
- Emergency response
- Verbal and written communication
- Staff development
- Staff management
Timeline
Manager
Price Waterhouse Coopers LLC
04.2002 - 09.2008
Manager
Ernst & Young LLC
09.1995 - 06.2000
Nursing Manager
Methodist Hospital Of Indiana
09.1995 - 06.2000
Nurse Manager
Elkhart General Hospital
04.1984 - 06.1990
Master of Science - Healthcare Administration
University of Notre Dame
Bachelor of Science - Nursing
Adelphi University
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