Josette Carter
Bordentown,NJ
Summary
Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible Contact Center Representative offering 8 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients with superb communications skills and compassionate nature also professional with extensive experience in the healthcare industry. Articulate and energetic with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Easter Seals
New Brunswick, NJ
03.2023 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Established employee payroll files and updated existing files with new information.
- Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
Insurance Verification Specialist
ALine Staffing
Marlton , NJ
06.2022 - 12.2022
- Updated patient and insurance data and input changes into company computer system.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Navigated through multiple online systems to obtain documentation.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
Contact Tracer
Maxim Healthcare
, OH
01.2021 - 06.2021
- Answered calls and interacted with community members to provide information on advocacy services.
- Maintained contact with Supervisor and assigned SD officials to receive assignments and meet health department needs.
- Furnished case patients with contact information outlined in S.D protocol for local health department to support contact tracing.
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
Hr. Assistant
Artech Solutions
Robbinsville, NJ
06.2019 - 12.2020
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Handled the modification and updating of policies.
- Communicate with Sedgwick on behalf of Employees and other Insurance Policies depending on what state callers are calling from
- Assist Employees with Time off such as Loa, Baby Bonding, Long and Short Term Disabilities.
- Conferred with management to develop or implement personnel policies or procedures.
Nursing Assistant
Princeton HealthCare System
Princeton, NJ
11.2006 - 12.2020
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
Medical Receptionist
Serenity Hospice Care
Bordentown, NJ
12.2018 - 05.2019
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Updated group medical records and technical library to support smooth office operations.
Unit Secretary
Cranbury Health Care
Cranbury, NJ
03.2014 - 12.2016
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficient
Education
Bachelor of Science - Human Resources Management
Strayer University
Washington, DC05.2021
Associate of Applied Science - Business Management
Strayer University
Washington, DC06.2019
Some College (No Degree) - Office Automaton
Mercer County Community College
Trenton, NJSkills
- Capable of learning new software
- Slack, Verint, Avaya, Optimize, Google Docs
- Insurance Terminology
- Direct Supervision skills Communication and Interpersonal
- Administrative support specialist Skills
- Microsoft Office Suite expert CRM Software
- Pharmaceutical
- Call Center Operations
- Order and Refund Processing
- Providing Customer Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
Easter Seals
03.2023 - 06.2023
Insurance Verification Specialist
ALine Staffing
06.2022 - 12.2022
Contact Tracer
Maxim Healthcare
01.2021 - 06.2021
Hr. Assistant
Artech Solutions
06.2019 - 12.2020
Medical Receptionist
Serenity Hospice Care
12.2018 - 05.2019
Unit Secretary
Cranbury Health Care
03.2014 - 12.2016
Nursing Assistant
Princeton HealthCare System
11.2006 - 12.2020
Bachelor of Science - Human Resources Management
Strayer University
Associate of Applied Science - Business Management
Strayer University
Some College (No Degree) - Office Automaton
Mercer County Community College
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