Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOSETTE DE OLIVIERA

Bushnell,FL

Summary

I currently work as a receptionist, scheduling patients for visits and surgery. Take incoming phone calls, processing payments, care credit payment and pet insurance. I know also how to process the microchips. I cross train as a veterinary Technician showcasing expertise in surgical procedures and support alongside exceptional client education when I am needed. Leveraged skills in general anesthesia monitoring and compassionate communication to enhance animal care and owner satisfaction. Demonstrated ability to improve patient outcomes and streamline lab operations, contributing to a healthier, well-managed veterinary environment.

Overview

22
22
years of professional experience

Work History

Veterinary Technician

Westside Animal Clinich
04.2008 - Current
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
  • Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Assisted veterinary surgeon in Spay/Neuter, mass removal, exploratory, and oral surgeries and procedures across variety of domestic and exotic species of animals.
  • Induced anesthesia by inhalation or intravenous, intramuscular, or subcutaneous injection.
  • Implanted subcutaneous identification microchips into animals.
  • Cared for animals pre-surgery and post surgery.
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
  • Processed financial transactions for clients.
  • Performed dental cleanings using ultrasonic scaler.
  • Euthanized terminally ill patients.
  • Administer medications, vaccines, and treatments as instructed by veterinarian.
  • Receptionist, scheduling visits and surgeries, taking payments and working with Pet Insurance. Trained new receptionist when needed.

Social Service Para-Professional

Pasco County School District
04.2002 - 04.2008
  • Home Visits
  • ·Application for Pre-K program
  • Assisted low-income families with finding resources for electric, food, clothing
  • ·Assisted family’s with resources for domestic violence
  • Worked Side By Side with Social Workers on attendance issue and student groups.

Education

High School Diploma -

Susquehanna Community High School
Susquehanna, PA
06.1986

Skills

  • Thoracic and abdominal radiograph
  • Intravenous injection
  • Urine sample collection and stool
  • Nail trimming
  • Instrument pack sterilization
  • General anesthesia monitoring
  • Vaccinations
  • Surgical scrubbing procedures
  • Lab operations
  • Wound treatment
  • Surgical procedures and support
  • Patient Positioning
  • Place IV Cath
  • Phone Skills

Timeline

Veterinary Technician

Westside Animal Clinich
04.2008 - Current

Social Service Para-Professional

Pasco County School District
04.2002 - 04.2008

High School Diploma -

Susquehanna Community High School
JOSETTE DE OLIVIERA