Josette Duenas
Rio Rancho
Summary
Forward-thinking professional with solid history of accomplishment in settings. Keep operations smooth and consistent to maintain company stability and sustainability. Articulate and personable leader with excellent program management, strategic planning, and operational oversight abilities.
Overview
15
15
years of professional experience
Work History
Executive Director
Casa De Rosa Assisted Living
Albuquerque
03.2010 - Current
- Performed risk assessments across multiple areas of operations in order to identify potential issues before they arise.
- Prepared detailed reports outlining operational results on a regular basis.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Developed training programs for new employees as well as existing staff members.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Ensured regulatory compliance by staying up-to-date with changes in state laws governing healthcare organizations.
- Analyzed staffing needs within the organization based on projected resident volumes. Interviewed, onboarded, trained, coached, counseled, and terminated employees as needed.
- Ordered, received and maintained adequate levels of pharmaceuticals while monitoring expiration dates to prevent waste.
- Served as a liaison between pharmacists, physicians, insurance companies and other healthcare providers involved in patient care decisions.
- Monitored progress of ongoing surveying projects in order to ensure completion within established timeframes.
- Compiled field notes and sketches into comprehensive reports that documented survey findings.
- Researched historical records in order to locate evidence related to previous surveys or boundary lines.
- Oversaw all administrative functions associated with the daily operation of the healthcare facility.
- Developed and implemented patient care policies and procedures.
- Addressed customer complaints promptly in order to maintain positive relationships with stakeholders, and resident family members.
- Collaborated with medical staff to develop interdisciplinary treatment plans for patients.
- Interpreted policy changes from regulatory agencies: CMS, HCA, Pharmaceutical Agencies, Bernalillo County Planning and Development Services, Health Protection, and Fire Protection Bureau. Ensured compliance with federal, state, and local regulations related to healthcare operations.
- Maintained a safe environment by enforcing infection control standards throughout the facility.
- Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
- Maintained awareness of government regulations, health insurance changes and financing options.
Education
High School Diploma -
Canyon Springs High School
Moreno Valley, CA06-1997
Skills
- Risk assessment
- Regulatory compliance
- Operational strategy
- Contract negotiation
- Resident satisfaction
- Employee training
- Quality assurance
- Stakeholder engagement
References
References available upon request.
Timeline
Executive Director
Casa De Rosa Assisted Living
03.2010 - Current
High School Diploma -
Canyon Springs High School
Similar Profiles
Alan RosalesAlan Rosales
Community Service Volunteer at Casa De Bellamie Assisted Living HomeCommunity Service Volunteer at Casa De Bellamie Assisted Living Home
Kimondra SmithKimondra Smith
Elderly Caregiver at Maison De Fleur Assisted LivingElderly Caregiver at Maison De Fleur Assisted Living
LUISA MARIA GARCIA ACOSTALUISA MARIA GARCIA ACOSTA
Music Director and Instructor at Santa Rosa de Cabal Mayoralty, Public Music School of Santa Rosa de CabalMusic Director and Instructor at Santa Rosa de Cabal Mayoralty, Public Music School of Santa Rosa de Cabal
Abigail GloverAbigail Glover
Nanny at The Martin FamilyNanny at The Martin Family
Alyssa MillerAlyssa Miller
Charge Nurse, Progressive Care Unit at Presbyterian Rust Medical CenterCharge Nurse, Progressive Care Unit at Presbyterian Rust Medical Center