Josette Fisher
East Amherst,NY
Summary
Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.
Overview
33
33
years of professional experience
Work History
Director Of Sports Medicine & Wellness
Excelsior Orthopaedics
03.2019 - 05.2025
- Led strategic planning, practice growth, and brand equity enhancement by adding Nutrition services with in an integrated medical model.
- Successfully developed and executed various community outreach programs to strengthen Excelsior's presence in the local community.
- Successfully conceptualized, developed, and implemented a new Sports Performance Training facility in Elma, NY
- Increased athletic training outreach presence in the WNY community.
- Expanded the athletic training outreach presence in the Western New York (WNY) community servicing 17 Local Schools.
- Prepared and monitored staffing, capital, and operations budgets.
- Established and managed reporting mechanisms to analyze performance against stated objectives.
- Identified cost-saving operational practices via leveraging technology while increasing patient satisfaction with launch of Wellness Living Platform for cash-based services.
- Developed and implemented a new patient education program.
- Ensured patient and staffing compliance and safety
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Reinforced company's competitive position by securing intellectual property rights and fostering innovation.
- Drove significant market share growth with launch of innovative product lines.
- Boosted operational efficiency by optimizing supply chain processes.
- Secured lucrative partnerships to expand market reach, negotiating favorable terms.
- Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
- Pioneered adoption of sustainable practices, leading to industry recognition and awards.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Optimized inventory management to minimize costs and ensure product availability.
- Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
- Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
- Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
- Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Enhanced stakeholder satisfaction with timely and transparent communication strategies.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
- Fostered culture of innovation, encouraging development of cutting-edge solutions.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Elevated company profile in industry by spearheading comprehensive rebranding initiative.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Director Of Rehabilitation & Sports Medicine
Excelsior Orthopaedics
09.2004 - 03.2019
- Spearheaded strategic planning, practice growth, and brand equity enhancement, including the development and implementation of clinical standards and protocols within therapy and across the organization.
- Effectively managed staffing, operations, and capital equipment budgets for Physical Therapy (PT), Occupational Therapy (OT), Athletic Training, Durable Medical Equipment (DME), and Sports Training.
- Increased staffing model from 4 team members to 80+
- Grew ancillary income by 30%
- Ensuring that patient outcomes met or exceeded industry standards, focusing on delivering exceptional and measurable results.
- Collaborated with payers to educate and implement programs for value-based reimbursement services, strategically collaborating with all payers.
- Engaged in ongoing strategy sessions with the CEO and internal teams to enhance reimbursement fees.
- Ensured alignment of department policies and procedures with clinical operations throughout the organization.
- Developed and implemented a direct access initiative.
- Advocated for local schools, fostering relationships for PT internships and training programs.
- Effectively prepared and monitored staffing, capital, and operations budgets.
- Established and managed reporting mechanisms to analyze performance against objectives, focusing on volume indicators, departmental needs, and staffing correlated to billing and reimbursements.
- Identified and implemented cost-saving operational practices, leveraging technology to enhance patient satisfaction launching new EMR system.
- Collaborated with Excelsior providers (physicians, physician assistants, and nurse practitioners) to ensure best practices and establish clinical protocols and standards throughout the organization.
- Assumed responsibility for all patients and staffing compliance and safety initiatives.
- Managed departmental budget, ensuring optimal resource allocation for maximum patient benefit.
- Championed the integration of new technologies into practice for enhanced data collection and more efficient service delivery.
- Improved patient satisfaction rates by actively addressing concerns and implementing feedback-driven improvements.
- Contributed to the success of multidisciplinary team meetings by facilitating open communication between providers about patient progress and care plan adjustments.
- Developed strong relationships with referring physicians, leading to increased referrals and revenue growth.
- Streamlined operational processes for increased efficiency in patient care delivery.
- Spearheaded the successful expansion of rehabilitation services to meet growing community needs.
- Fostered a culture of professional development, supporting staff members in pursuing advanced certifications and continuing education opportunities.
- Enhanced patient outcomes by developing and implementing innovative rehabilitation programs.
- Increased staff retention through effective training, mentorship, and performance evaluation systems.
- Coordinated comprehensive discharge planning to ensure a smooth transition from rehabilitation to home or other facilities.
- Implemented evidence-based practices to enhance clinical decision-making and improve treatment outcomes.
- Optimized workflow efficiencies through strategic scheduling, reducing wait times for therapy sessions.
- Conducted regular performance reviews of staff members, offering constructive feedback and setting clear expectations for ongoing improvement.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Successfully negotiated client contract renewals to create increased revenue.
- Collaborated with marketing teams to increase community awareness of available rehabilitation services, driving business growth.
- Ensured compliance with state and federal regulations by maintaining accurate documentation and timely reporting.
Physical Therapy & Sports Medicine Site Coordinator
Sports Physical Therapy of NY, managed by HEALTHSOUTH
06.2000 - 06.2004
- Streamlined communication channels between site teams and senior management, ensuring timely decision-making and support.
- Facilitated training sessions for new staff, enhancing team capabilities and ensuring consistent quality of work.
- Managed site logistics to ensure smooth operations and minimize disruptions to surrounding community.
- Enhanced team productivity through effective scheduling, resource allocation, and progress tracking.
- Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
Adjunct Faculty
Niagara County Community College
01.2001 - 01.2004
Athletic Trainer, Clinical / Secondary School/ Collegiate
Sports Physical Therapy of NY, managed by HEALTHSOUTH
07.1997 - 06.2000
Athletic Trainer, Clinical/Secondary School/Collegiate
Amherst Tonawanda SPORT PT
07.1992 - 07.1997
Athletic Trainer
World University Games
06.1993 - 08.1993
Education
B.S. - Physical Therapy
State University of New York at Buffalo
Buffalo, NY01.2000
B.S - Physical Education & Athletic Training
Canisius College
Buffalo, NY01.1992
Skills
- Business development expertise
- Revenue optimization
- Leadership training and mentoring
- Program design and implementation
- Performance-focused approach
- Results-driven
- Patient-focused care
- Healthcare expertise
- Community engagement
Timeline
Director Of Sports Medicine & Wellness
Excelsior Orthopaedics
03.2019 - 05.2025
Director Of Rehabilitation & Sports Medicine
Excelsior Orthopaedics
09.2004 - 03.2019
Adjunct Faculty
Niagara County Community College
01.2001 - 01.2004
Physical Therapy & Sports Medicine Site Coordinator
Sports Physical Therapy of NY, managed by HEALTHSOUTH
06.2000 - 06.2004
Athletic Trainer, Clinical / Secondary School/ Collegiate
Sports Physical Therapy of NY, managed by HEALTHSOUTH
07.1997 - 06.2000
Athletic Trainer
World University Games
06.1993 - 08.1993
Athletic Trainer, Clinical/Secondary School/Collegiate
Amherst Tonawanda SPORT PT
07.1992 - 07.1997
B.S - Physical Education & Athletic Training
Canisius College
B.S. - Physical Therapy
State University of New York at Buffalo
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