JOSETTE HATCHER
Gilroy,CA
Summary
Accomplished Compassionate Program Manager/Program Coordinator/ Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life. Resourceful and versatile professional with over 20 years of experience in the medical and mental health fields.
Overview
21
21
years of professional experience
Work History
1) Case Manager, 2) Program Coordinator
Community Solutions, Inc
Gilroy, CA
04.2003 - Current
- Experience in working in a clinical setting, community and clients homes
- Demonstrate ability of cultural competency, effectively working with others differing in value systems, ethnicity and cultural backgrounds
- Experienced in working in a fast paced environment with great time management skills
- Hard working dedicated professional with an eagerness to learn with an eye for detail
- Scheduled and developed program activities in accordance with program needs
- Collaborated with community leaders, organizations and public agencies to promote programs within community
- Facilitated educational workshops, and meetings associated with program
- Evaluated program effectiveness to develop improved methods
- Conducted research and planning necessary to assist with program evaluation, assessment, and annual reports
- Developed and implemented new program features to address needs
- Developed brochures, newsletters and flyers to create promotional literature for program.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Transitioned clients to different providers based on progress or needs.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Reviewed treatment plans against individual goals and healthcare standards.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
- Scheduled and developed program activities in accordance with program needs.
- Explained program offerings and requirements to participants and answered related questions.
- Developed and implemented new program features to address needs.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Performed preliminary physical tests to accurately record results in patient history summary.
Program Manager
Lightfully Behavioral Health
Gilroy, CA
09.2023 - 11.2023
- Provided crisis intervention support for clients in emergency situations.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Organized group activities to provide socialization opportunities for clients.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Participated in professional development activities related to case management best practices.
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
- Consulted with staff on resolution of complex service issues.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Recruited, interviewed and hired volunteers and staff.
- Provided hands-on and proactive leadership to community services staff.
Education
Medical Assistant Certificate - MEDICAL ASSISTANT
Carrington College
San Jose06.2013
LVN - LICENSED VOCATIONAL NURSE
Unitek College - Fremont
San JoseSkills
- Client Advocacy
- Court Mandated Reporter
- Family Education Programs
- Intervention Plans
- Records Management
- Decision Making
- Program Development
- Case Needs Assessment
- Conflict Resolution
- Case Planning
- Performance Tracking
- Service Referrals
- Case Management Tracking
- Annual Case Reviews
- Resource Identification
- Relationship Building
- Verbal and Written Communication
- Crisis Intervention
- Community Outreach
- Home Visits and Inspections
- Documentation and Reporting
- Problem-Solving
- Microsoft Office
- Program Scheduling
- Program Guidelines Adherence
- Issue Resolution
- Time Management
- Performance Quality Assurance
- Critical Thinking
- Interdepartmental Coordination
- Attention to Detail
- Safety Planning
- Documentation Skills
- Safety and Risk Assessments
- PPE Use
- Good Work Ethic
- Team Building
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Patient Management
- Compassionate and Caring
- Accurate Documentation
- Preventive Healthcare
- Medical Procedure Preparation
- Patient Condition Monitoring
- Patient Care Assessment
- Monitoring Vital Signs
- Clear Patient Communication
- Treatment Preparation
- Patient Examination
- Medication Administration
- Care Coordination
- Diet and Nutrition
- First Aid
- Infection Control
- Disaster Site Triaging
- Direct Patient Care
- Crisis Management
- Intervention Support
- Coping Methods
- Substance Abuse Counseling
- Organizational Skills
- Patient Assessment
- Email and Telephone Etiquette
- Calm Under Pressure
- Treatment Plans Knowledge
- Health History Documentation
- Organization and Multitasking
- Regulatory Compliance
- Emotional Awareness
- Discharge Planning
Accomplishments
- Recognized by executive leadership and the Board of Community Solutions for helping develop and work in the Crisis Response Team for the Garlic Festival and VTA shootings. I have been recognized for longevity of 20 years at my employer, as well as multiple client success stories.
Promoted to Program Coordinator due to being a great Case Manager and selected to grow within my agency.
Timeline
Program Manager
Lightfully Behavioral Health
09.2023 - 11.2023
1) Case Manager, 2) Program Coordinator
Community Solutions, Inc
04.2003 - Current
Medical Assistant Certificate - MEDICAL ASSISTANT
Carrington College
LVN - LICENSED VOCATIONAL NURSE
Unitek College - Fremont
Similar Profiles
Felicia JacksonFelicia Jackson
Intervention Specialist at Community Solutions, IncIntervention Specialist at Community Solutions, Inc
Bridget ReganBridget Regan
Multisystemic Family Therapist at Community Solutions, Inc.Multisystemic Family Therapist at Community Solutions, Inc.
Alyson O'NeillAlyson O'Neill
Intern at Newark Community SolutionsIntern at Newark Community Solutions