Josette Jenson
Windsor Mill,MD
Summary
Professional Secretary with over 8years of experience managing daily administrative support tasks and operations in customer service industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
18
18
years of professional experience
Work History
Manufacturing Operator
Thermofisher
05.2022 - Current
- Enhanced production efficiency by implementing process improvements and troubleshooting equipment issues.
- Reduced downtime by conducting regular maintenance checks and promptly addressing technical concerns.
- Achieved higher product quality through rigorous adherence to standard operating procedures and quality control measures.
- Optimized resource utilization by monitoring inventory levels and coordinating with supply chain team for timely procurement of materials.
- Exceeded safety standards by consistently following guidelines and participating in regular safety training sessions.
Home Health Aide
Private Duty
01.2013 - 10.2023
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Driver Trainer
Amazon Fulfillment
07.2015 - 05.2022
- Enhanced driver safety by conducting thorough training sessions on defensive driving techniques.
- Reduced accident rates within the company through comprehensive driver education and evaluation.
- Developed tailored training programs for individual drivers, addressing specific areas of improvement.
- Increased overall driver performance by implementing structured feedback systems and follow-up sessions.
- Implemented ongoing refresher courses to ensure all drivers remained up-to-date on industry standards and best practices.
- Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
Medical Office Clerk
Bon Secours Community Hospital
11.2007 - 05.2013
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments promptly.
- Streamlined office operations by organizing and maintaining accurate patient records and medical files.
- Reduced wait times for patients with efficient check-in and check-out procedures, ensuring a positive experience.
- Supported physicians in providing quality care through precise documentation of medical histories, test results, and medications.
- Contributed to maintaining a clean and organized office environment by managing supplies inventory and restocking as needed.
- Ensured compliance with HIPAA regulations by meticulously handling confidential patient information with discretion and professionalism.
- Aided in enhancing patient care with prompt retrieval of necessary records for physician review during appointments.
- Served as a liaison between patients and doctors by communicating questions or concerns clearly while maintaining professionalism at all times.
- Maintained patient confidentiality and privacy by adhering to strict guidelines when handling sensitive information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Office Secretary
Baltimore City Community College
09.2005 - 02.2007
- Enhanced office efficiency by implementing new organization and filing systems.
- Streamlined communication between departments, facilitating better collaboration and productivity.
- Reduced office supply costs through diligent inventory management and vendor negotiations.
- Managed complex scheduling for executive staff, ensuring timely attendance at important meetings.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Improved document management processes by digitizing paper records into an easy-to-navigate system.
Education
High School Diploma -
Catonsville High School
Baltimore, MD- Entry Level, Continuing Education Workforce Cert - Accounting Technology And Bookkeeping
The Community College of Baltimore County
Owings Mills, MD03.2024
Certificate of Completion - CMAA
CCBC
Catonsville, MD08.2017
Certificate of Completion - Medical Office Assistant
Medix
Towson04.2012
Skills
- Database Entry
- File Management
- Staff Support
- Document Scanning
- Telephone Etiquette
- Problem Solving
- Proofreading
- Business Correspondence Writing
- File Organization
- Verbal Communication
- Administrative Support
- Attention to Detail
- Customer Service
- Typing Speed
- Time Management
Timeline
Manufacturing Operator
Thermofisher
05.2022 - Current
Driver Trainer
Amazon Fulfillment
07.2015 - 05.2022
Home Health Aide
Private Duty
01.2013 - 10.2023
Medical Office Clerk
Bon Secours Community Hospital
11.2007 - 05.2013
Office Secretary
Baltimore City Community College
09.2005 - 02.2007
High School Diploma -
Catonsville High School
- Entry Level, Continuing Education Workforce Cert - Accounting Technology And Bookkeeping
The Community College of Baltimore County
Certificate of Completion - CMAA
CCBC
Certificate of Completion - Medical Office Assistant
Medix