Josette Jones Dade

• Lead and manage daily crew operations for Metrolink commuter rail services, ensuring compliance with federal, state, and local regulations as well as Alstom and Metrolink operational standards.
• Oversee scheduling, crew assignments, and resource optimization to maintain efficient service delivery while minimizing delays and disruptions.
• Collaborate closely with dispatchers, supervisors, and field personnel to monitor train movements, resolve conflicts, and ensure safe, timely, and compliant operations.
• Develop, implement, and maintain Crew Management Standard Operating Procedures (SOPs) to improve operational efficiency and safety performance.
• Provide leadership, coaching, and support to a team of crew management supervisors, fostering a collaborative and performance-driven work environment.
• Serve as a liaison between Alstom senior leadership, Metrolink operations, and regulatory bodies, ensuring seamless coordination across all departments.
• Monitor key performance indicators (KPIs), analyze operational data, and recommend process improvements to enhance safety, productivity, and customer satisfaction.
• Lead incident response efforts and coordinate with emergency management when service disruptions occur, ensuring compliance with FRA safety protocols and company policies.

• As Union Pacific Terminal Operations Manager I am tasked to lead a team responsible for executing transportation operations in a safe, reliable, consistent and cost-effective manner. As a manager I play a role in supporting the movement by monitoring train Velocity, which is the speed of a train from origination to destination.

Key Performance Metric

• Freight Car Velocity (Manage Car average daily miles)
• Train Velocity (Measure Time from origin to final destination)
• Car Dwell (Hours a car resides at the specified terminal location)
• Operating Car Inventory

• As a Transit Operation Manager Metro Micro, I Directed day-to-day operations by supporting a strong operational team of supervisors and bus operators. The Micro Transit team was tasked with providing on-Demand Service to los Angels County riders by giving people more affordable, flexible options to get around the city safely. Metro Micro is designed to replace short solo trips. Flexible on-demand service is operated by Metro employees in vehicles that hold up to 10 passengers with flexible mobility option. As a manager of a new On Demand Rideshare service, I implemented polices, standard operating procedures, vehicle inventory control and customer service.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Addressed customer concerns with suitable solutions.
• Guided employees on understanding and meeting changing customer needs and expectations.
• As project manager over Marketing and Customer relations I
• Connected with clients and developed strategies to improve on customer demand and customer service goals through marketing and community relations.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Responded to information requests from superiors, providing specific documentation.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Conducted employee observations and documented findings.
• Collaborated with team leaders on creating a culture of innovation and engagement by cultivating unorthodox thinking and its application.
• Supported accident investigations and prepared related paperwork.
• Monitored resource use to achieve set goals within budget constraints.
• Contributed to proposal and contract development, negotiations and meetings.
• Participated in periodic assessments to evaluate company's financial performance.
• Resolved challenges associated with company websites, vendors and telecoms.

As a Rail Transit Operation Supervisor working in the control center my duties were to:

• Control, direct movement of trains and manage unplanned events to protect the safety of the public, rail employees and property.
• Keep all connecting lines, CCTV, Stations, and bus lines updated.
• Communicate bulletins and current information to train personnel and maintenance of way personnel.
• During incidents work with bus control to coordinate a bus bridge to provide alternate transportation for passengers that are delayed.

Start-up team

The Crenshaw LAX/Division 16 . As a transit supervisor on the project part of the duties is to support the contractors during the construction of the new rail line and construction of a new division. Support testing of new trains and rail lines. The team overseas the completion of stocking all necessary materials and equipment for a fully functional Division.

• Executed a mock drill called "Fire in the box" Worked with the Safety and Instruction department filming an emergency incident involving a train on fire with passengers in a tunnel. As a communication controller my responsibility was to work with the train controller by making proper notifications and coordinating with Law enforcement, personnel and management.
• Participated in active shooter on train mock drill.

Presently Certified as a Transit Instructor

Successfully completed training in:

• Drug and Alcohol awareness training.
• Earthquake preparedness training.
• Human Trafficking
• Sexual harassment prevention
• Transit terrorism training
• Policy on the use of electronic devices
• Emergency preparedness
• First aid and CPR training.
• NIMS (National Incident Management System) certified.
• TSI certificate in "Fundamentals of Bus Collision Investigation
• TSI Transit Instructor Certification
• TSI Fatigue Sleep Apnea Safety Certification
• TSI System Safety Security Certification
• TSI Curbing Transit Employee Distracted Driving Certification
• TSI Rail Nomenclature Certification
• TSI Safety Management Specialist Certification

As a transit supervisor at Long Beach Transit my duties involved plans, directs, monitors and controls the operations activities required to ensure efficient, safe, and dependable bus services.

Responsibilities were:

• Issue corrective action and issue accommodations for outstanding performance.
• Responsible for assigning work, cover open assignments with extra board operators using Hastus software.
• Monitor Computer added dispatch (CAD)on time performance. Provide necessary support when there are delays in service.
• Assist with detours and planned events by communicating with the public, closing and opening stops with clear information regarding bus routes.
• NIMS (National Incident Management System) certified.
• TSI certificate in "Fundamentals of Bus Collision Investigation

• Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
• Maintained timely adherence to schedules and safety protocols.
• Adhered to company determined schedules and routes to ensure timely arrivals and departures.
• Assisted disabled passengers in boarding and exiting bus.
• Operated specialized equipment including motorized ramps and lifts.