Josette Mendoza
Manteca,CA
Summary
Detail-oriented and compassionate professional specializing in client care and treatment plan coordination. Proven ability to improve patient experiences and outcomes through collaboration and effective communication with healthcare providers.
Overview
1
1
Certification
12
12
years of professional experience
Work History
IHSS Provider
Social Security Adminstration
San Jose, California
08.2024 - Current
- Enhanced patient outlook and quality of daily living through compassionate, personalized care.
- Collaborated with healthcare professionals to develop effective treatment plans for clients.
- Coordinated daily tasks around client schedules to support individual preferences and routines.
- Provided reliable transportation to medical appointments and activities, facilitating access to essential services.
- Carried out light housekeeping duties, including laundry, vacuuming, dusting, sweeping, and mopping.
- Maintained strict confidentiality to uphold individual rights of clients.
Certified Nursing Assistant
New Bethany Home
Ripon, California
06.2023 - 07.2024
- Monitored vital signs closely, ensuring timely reporting of changes to nurses.
- Maintained safe environment while assisting patients daily, supporting nursing staff in care delivery.
- Assisted with personal grooming tasks, promoting patient dignity and overall wellness.
- Accurately recorded patient data in electronic health records to ensure clear documentation.
- Provided emotional support to patients and families, fostering a comforting atmosphere.
- Facilitated communication between patients and healthcare team, improving care coordination and patient understanding.
- Upheld cleanliness standards in patient areas for optimal safety.
Customer Service Coordinator
Rapid Displays Inc.
Union City, California
04.2014 - 09.2021
- Coordinated customer service activities, streamlining inquiry responses, complaint resolutions, and product information delivery.
- Managed customer inquiries across multiple channels, ensuring prompt resolutions and enhancing customer satisfaction.
- Collaborated with sales teams to tailor product offerings based on customer needs, improving alignment of services.
- Implemented feedback systems to collect insights on customer experiences and preferences.
Education
High School Diploma -
Andrew Hill High School
San Jose, CA05-1988
Skills
- Patient care
- Vital signs monitoring
- Data documentation
- Treatment plan coordination
- Patient transportation
- Patient communication
- Patient advocacy
Certification
- Certified Nursing Assistant
Timeline
IHSS Provider
Social Security Adminstration
08.2024 - Current
Certified Nursing Assistant
New Bethany Home
06.2023 - 07.2024
Customer Service Coordinator
Rapid Displays Inc.
04.2014 - 09.2021
High School Diploma -
Andrew Hill High School